Yes, Content Marketing Still Matters!
Content marketing still has a place in the marketing mix. Consumers are hungry for information online and look to online sources to help guide their decisions. In 2021 nearly 70 percent of online shoppers typically read between one and six customer reviews before making a purchasing decision, according to Statista. This points to the fact that consumers are influenced by the content they encounter in their buying journey.
Leading the Way
That’s where content marketing enters the equation. It’s a powerful means to inform and influence potential customers about how you can add value, while establishing trust. Plus, optimized content marketing can bring organic traffic from search engines like Google. This can translate to improved Google rankings, online visibility and more robust sales.
However, effective content marketing doesn’t happen by design. Both art and science, the brands with the most success know to approach content marketing from an inbound perspective. In other words, marketers have become adept at reaching their consumer base in ways that don’t seem too sales-y or formulaic.
Custom Content Is King
While each brand has its own style, a storytelling framework resonates with consumers and lays a foundation for loyalty. It’s rooted in intentionally tailoring your content to your target audience and their needs, instead of pushing out a message to a general audience. In contrast, an inbound content marketing strategy means your brand and products appear naturally during their fact-finding mission.
For example, if a health-conscious consumer is looking for information about adding protein to their diet, they might be researching protein shakes. If you're a manufacturer or marketer of plant-based shakes, you could write a blog post with recipes. Based on keyword research that produces search engine results pages, you could drive consumers to your e-commerce website naturally.
In short, content marketing is still the secret sauce when it comes to creating brand awareness. Companies of all sizes can remain competitive in a crowded digital landscape while engaging with core consumers more effectively than ever before.
What's Working in Technology Content Marketing
What's working in technology content marketing?
In today's rapidly evolving marketing landscape, using the right strategies in technology content marketing can make all the difference. As marketing professionals, we understand that reaching potential customers with the right content at the right time is essential. Knowing your customers inside and out is at the heart of good content marketing.
On our recent webinar, “Trends in Marketing – What Works and What Doesn’t” our panelists debated shared what works in technology content marketing and marketing.
Our panel included a content marketing expert (Jeanne Grunert), an ABM Strategist (Melissa “Lisa” Watts), and our target customer, represented by Ryan Dube, a digital transformation director. Here, we summarize a portion of the webinar and share what works, with plenty of feedback from our target customer.
Five Content Marketing Tactics for the Technology Industry That WORK
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Webinars and Website Content: The Power Duo
Webinars and website content emerge as the dynamic duo in connecting with your target audience effectively. If webinars are on topic and focus on a technology, solution, or problem the target audience struggles with, they work well to engage customers.
Ryan, our subject matter expert, raved about webinars. “I love attending them because I’m not being “sold to” – I’m there to learn – and that’s key for me.”
Make sure your webinars are packed with information to make them effective for your audience to ensure they're working for technology content marketing.
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No One-Size Fits All Content
One key takeaway from the conversation is the understanding that technology marketing success depends heavily on understanding the customer and marketing to them on a much more detailed, personal level than other forms of marketing.
No longer can marketers rely on a "one-size-fits-all" approach. For instance, a Chief Marketing Officer (CMO) might engage with content on Instagram, gathering insights from different sources, while someone from an engineering background might seek data-driven content, such as cases, comparisons, charts, and technical information. Recognizing these nuances is essential for tailoring content to suit the preferences of the intended audience.
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Personalization and the Customer Journey
Personalization extends beyond just understanding the customer's persona; it involves knowing where customers acquire their information and tailoring content delivery accordingly. This shift from broad outreach to targeted, relevant content addresses customers' specific needs at different stages of their journey.
The customer journey encompasses various stages, such as the education phase, the consideration phase, and the decision-making phase. Effective content strategies must align with each of these stages to provide the right information at the right time, ultimately guiding potential customers toward a purchase decision.
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A Customer-Centric Approach to Technology Content Marketing
A central theme that resonates throughout the conversation is the importance of understanding the customer. Listening to their preferences, pain points, and preferred channels of information consumption is paramount. Content strategies must revolve around the customer's needs, gaps, and challenges. Marketers must position themselves as solution providers who can bridge those gaps effectively.
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The Power of Engagement and Relevance
In a world where information is abundant, engagement and relevance are the cornerstones of successful content strategies. Engage with customers in meaningful ways, such as by attending conferences and industry events. By actively participating in the industry discourse, marketers can identify gaps and challenges that their solutions can address.
Technology Content Marketing - the Right Approach
The right approach to technology content marketing (and overall marketing into the tech industry) makes a big difference. Our panelists agreed: personalization, and a deep understanding of the target market, is essential for success. When you start with the customer's problems, and think of them as an individual, your messages will resonate with them.
Content Marketing vs SEO - Which Is Better for Marketing?
Content marketing and SEO are digital marketing strategies that guarantee optimal online visibility, engagement, and overall success for any B2B company. However, some content marketers and B2B companies are confused about the similarities and differences between the two strategies and which to devote the most effort to.
Three key questions remain:
- Is one of these strategies superior to the other, or do they function better when integrated?
- Should B2B companies focus on one or leverage both for overall company success?
- What’s the best way to approach SEO and Content marketing?
Understanding the distinct attributes of each strategy and the potential synergistic power of both remains the only way to determine the answers to these questions.
Content marketing and SEO complement each other, and research has shown they work best when integrated. B2B companies that resolve how to complement both strategies make the most of their powerful synergy and stay ahead.
What Is Content Marketing?
Content marketing involves creating and distributing valuable content in the form of blogs, videos, eBooks, and podcasts to educate or inform an audience. Companies leverage it to educate and inform their audience about their products and services, helping them understand how the company stands out from their competitors.
By consistently publishing and distributing valuable industry information, B2B companies present themselves as reliable go-to resources for industry thought leadership information. This helps the company build trust and authority, enabling them to convert their prospects easily.
To excel with content marketing, you need an efficient content marketing strategy that includes plans for audience research, content planning, creation, distribution, analytics, and others.
What is SEO?
SEO, or search engine optimization, refers to the strategies and techniques used to improve a website and its pages to rank at the top of search engine result pages (SERPs). Ranking high on SERPs increases a website’s visibility, as research has shown that most people don’t go beyond the first page of a search engine when seeking information.
The increased visibility generates more traffic, increasing the website’s leads and conversion rate. The primary aim of SEO is to increase the quality and quantity of traffic to a website from search engines.
Companies adopt SEO to increase their company’s, product’s, or service’s awareness, improving their revenue generation chances.
To execute SEO successfully, you must have a robust SEO strategy that includes plans for keyword research, link building, competitive analysis,on-page optimization, off-page optimization, and technical SEO, amongst others.
Difference between Content Marketing and SEO
While content marketing and SEO are similar or complementary, they have differences in their goals, scope, and the role search engines play.
The Goals of Content Marketing and SEO
Content marketing aims to build brand awareness, establish industry authority, and build solid and beneficial relationships across all marketing channels with potential customers. To achieve this goal, companies create relevant and educational content that resonates with their target audience, depending on the marketing channel.
However, SEO aims to increase a website’s visibility and rankings on search engines, enabling it to attract high-quality leads. Companies achieve this goal by optimizing various elements, such as website load speed, meta, and title tags, HTTP status codes, mobile friendliness, backlink structure, etc.
SEO significantly increases the chances of success on one vital content marketing channel – search engine marketing.
The Scope of Content Marketing and SEO
Another difference between content marketing and SEO is their scope. Content marketing focuses more on content creation in various formats and distribution through multiple channels, such as social media, blogs, search engines, emails, etc.
On the other hand, SEO involves all technical, on-page, and off-page activities in helping a website achieve the most content distribution and visibility on search engines.
Role of Search Engines in Content Marketing and SEO
This is a more subtle difference between content marketing and SEO. Content marketing emphasizes creating high-quality, relevant content that addresses the target audience’s needs, preferences, and pain points. When content marketing involves website content, the content might help the website rank on search engines.
However, SEO is more direct in helping websites rank on search engines. It focuses on the website’s technical sides, content structure, and other on-page and off-page elements like keyword research and integration, quality backlink building, user experience, etc. All these help search engine algorithms understand a website’s relevance and rank it at the top of SERPs for those searching for related information.
Content Marketing and SEO: How They Complement Each Other
Content marketing vs. SEO shouldn’t be the question. The better question should be how can both work together for optimal results. SEO and content marketing complement each other, from keyword optimization to brand and product visibility, user experience, and link building.
Keyword Optimization
Keyword optimization is one of the most vital ways SEO helps actualize content marketing goals. When users seek information on search engines, they do so with keywords. Identifying and optimizing for these keywords is only possible through extensive keyword research, an SEO activity.
To rank high and generate traffic from search engines where prospects actively use these keywords, companies create relevant content that addresses prospects’ needs and pain points and integrate these keywords naturally into them.
Improved Visibility and Brand Awareness
Content marketing and SEO work hand in hand to improve a company’s website’s visibility on search engines, creating awareness for its products and services. SEO is used in content marketing to help search engines identify and index well-written content that addresses customer needs.
The more readers find the content useful, the more search engines will help push it to a larger audience. Content marketing efforts are more fruitful when the content reaches a broader audience, and SEO helps achieve this by pushing the content higher in search rankings.
Quality and User Experience
Content marketing and SEO also work together to improve content quality and user experience.
By conducting extensive keyword research and SERP audits, companies gain more insight into their target audience’s expectations. They can then create content that addresses those expectations.
The quality of a piece of content depends a lot on how relevant it is to the readers. And the more relevant the content is, the better the user experience.
Engaging, informative content improves a website’s search engine rankings. It keeps readers hooked on your website longer. And the more people stay on your website, the greater the odds they’ll contact you.
Increased Link-Building Opportunities
Great, informative, and exhaustive content attracts backlinks from other websites. The more backlinks content receives, especially from authoritative sources, the more search engines recognize the content and website as relevant and trustworthy. And this makes the search engine algorithms push the content higher up on the SERPs.
Great content and SEO marketing strategies lead to more organic link-building opportunities. In turn, this increase a website’s ranking, visibility, traffic generation, and ultimately lead generation and conversion.
Integrate Your Content Marketing and SEO Strategies and Achieve Optimal Results
Undoubtedly, optimal online marketing results come with integrating SEO and content marketing strategy. An extensive content marketing strategy without a complementing SEO strategy is ineffective. You can miss out on many organic leads and leave a lot of money on the table. Similarly, a robust SEO strategy without solid content marketing backing it up is almost futile.
The ideal approach is to develop a complementary SEO content marketing strategy that includes content marketing and SEO plans. Smart B2B companies integrate both strategies to give their brand, products, and services much-needed organic visibility, ultimately increasing revenue-generating opportunities.
The Important of Content Marketing for B2B Companies
Content marketing is important for B2B and B2C companies.
Content marketing is a valid marketing approach for both B2B and B2C companies. However, many are skeptical of adopting content marketing as part of their strategy because they’re unsure of itsf ROI. Here, we dispel the myth that content marketing does not produce significant ROI and examine its importance in the marketing mix.
Content Marketing for B2B Companies Is Similar to Marketing for B2C Companies
Here’s a typical definition of content marketing;
‘A type of marketing that involves the creation and sharing of online material (blogs, white papers, case studies, videos, social media posts, etc.) that does not explicitly promote a brand but is intended to stimulate interest in its products or services.’
This definition shows that content marketing is crucial for every business.
There’s a need for B2Bs to understand their prospects' pain points and adopt content marketing strategies to educate and inform the prospects about their products and services and how they solve those pain points.
There are many reasons why content marketing is essential for B2B companies, from helping them build trust and authority to showcasing their products and services and generating high-quality leads.
7 Top Reasons Why B2B Companies Need to Have a Strategic Content Marketing Plan
1. Builds Trust and Authority
B2B buyers constantly try to mitigate risks and optimize purchases. They scrutinize every piece of information they receive before making purchasing decisions. When a company consistently presents itself as the go-to resource for expert industry information and insights, they become a trusted authority.
Smart B2B companies can use content marketing to build trust and authority by consistently creating valuable and relevant content. Building a B2B content marketing strategy that includes case studies, blogs, customer testimonials, thought leadership whitepapers, etc., signals industry expertise and helps build buyers’ trust.
2. Helps B2B Buyers Make Purchasing Decisions
B2B buyers are conscious of making purchasing mistakes that could negatively impact their ROI and customer relationships. They extensively research products and services before making any purchase decision.
B2B companies can use content marketing to provide relevant educational content that helps these customers make informed purchasing decisions. They can provide this information using marketing materials that show detailed product information, use cases, demos, and how the products and services help problem-solving.
By using transactional content for B2B marketing, companies can get their customers, who are at the decision stage of their buyer journey, to make instant buying decisions.
3. Improves SEO and Website Traffic
Strategic content marketing helps B2B companies rank higher on SERPs for different money keywords, increasing website traffic and driving MQLs. During product research, most B2B buyers use keywords to query search engines for specific information regarding their needs. This is especially true when they don’t know about companies offering the required solutions.
Because search engines reward quality content with high-ranking and qualified leads, strategic companies can rank for those keywords, have more visibility, and deliver exceptional content detailed enough to answer all the prospects’ questions. Creating content relevant to your target audience and search engines can generate high-quality leads, leading to increased revenue.
4. Helps Companies Stay Competitive
Most B2B companies are already leveraging content marketing to drive leads. And since B2B buyers conduct online research before purchasing, companies not adopting content marketing lose out on many sales and market share.
It has become a critical differentiator among companies with similar target markets.
5. Bring Higher-Quality Leads
High-quality lead generation is one of the many benefits of content marketing to B2B companies. Content marketing generates more qualified leads because it drives leads actively seeking solutions. These prospects don’t waste time making purchasing decisions when they encounter content they resonate with.
Different approaches to content marketing help companies attract people at different stages of their buyer's journey. With informational and educational content, B2B companies can attract customers at the awareness stage of their buyer journey. Companies can also attract higher quality leads at the consideration stage of their journey, with a different approach to content – transactional.
Knowing how and when to use each approach to content marketing for B2B lead generation is vital to increasing sales and revenue. . It all lies in the company’s content marketing strategy.
6. Content Marketing is Cost-Effective
Content marketing is a cost-effective marketing approach for B2B companies for valid reasons. Consistently updated quality and valuable content can rank at the top of search engines for years and generate leads year-on-year. This is cost-effective in the long run and requires an insignificant investment compared to paid marketing.
Furthermore, valuable content can be repurposed into other forms, such as infographics, videos, podcasts, eBooks, whitepapers, etc., which can be used in other marketing channels like email, social media, etc. This reduces the cost of generating separate marketing materials for these other channels, reducing the overall marketing cost for a company.
With a solid content marketing strategy, companies can save the costs of running daily, monthly, or yearly paid ads and achieve similar or even better results.
Showcase Your Products and Services
Content marketing is an excellent way for B2B companies to showcase their products and services. Customer-centric companies create content that answers their audience’s questions while suggesting their products and services as the necessary solutions.
Even more, they provide detailed content highlighting their products' specific features and benefits.
Since B2B buyers at the consideration stage of the buyer’s journey use online information to compare products and make buying decisions, content marketing becomes strategic for companies that leverage it.
The fascinating thing about using content marketing to showcase products and services is that, when executed well, it can be so engaging and fun that the customer never loses focus or interest. For instance, a product review can be developed to deliver value and drive conversions without the readers feeling they’re being sold to.
Leverage Content Marketing, Adopt a Strategy, and 10X Your Results
Companies that adopt content marketing and create valuable content are sure to win in a competitive B2B market. It’s a non-negotiable for companies that want to be future-proof and increase market share and profit margin. Hopefully, you have the insights to adopt an effective content marketing strategy, execute it well, and generate 10x your results.
Content Clusters: What Are They and How Do They Work?
Content clusters, also called a B2B pillar content strategy, consist of related groups of content on a website. This content may be a group of articles and blog posts, or multiple types of content, such as blog posts, articles, presentations, videos, infographics and so on. No matter what type of content pieces are featured, however, they are all grouped under a main idea or topic – an umbrella, if you will, or a pillar, whichever visual works for you – and are related through a series of logical, connected keywords.
Why Develop Content Clusters?
I’m not exactly sure when the term content cluster came about, but over the past several years, it’s become apparent that using big, long form content pieces (pillar posts) with layers of related yet separate content pieces works wonders to boost a site’s organic search traffic.
How Search Engines Work – How Content Is Discovered
If you think about how search engines work, the answer to “why develop content clusters?” readily becomes apparent:
- Search engines send scouts, called spiders or bots, to scour the internet for new content.
- They follow links from page to page to find and review new materials published online.
- Materials are indexed according to keywords – what the bot considers the main topic of the content piece.
- Google and other search engines use an algorithm to rank the content according to usefulness, expertise, authority, and trustworthiness (the infamous E-A-T formula).
When search engines encounter content, they look for links as they scan the web page, and then they follow those links, and so on…and that helps the content rank well. We know from experience and data tracked over many years that the more your website interlinks in a logical, helpful way to the visitor or reader, the better.
B2B Pillar Content Strategy
A B2B pillar content strategy starts with pillars, or big concepts related to the heart of your website. On my gardening website, Home Garden Joy, pillar topics include vegetable gardening, composting, and seed starting, all basic concepts for new gardeners to master. On a fashion website, pillar topics might include capsule wardrobes, choosing flattering colors, or classic pieces to add to your wardrobe.
Each website’s pillar content varies according to the theme, unique spin, or ‘tilt’ as Joe Pulizzi calls it, of your site. A B2B pillar content strategy focuses on key concepts a business might be marketing to other businesses. Each topic, or pillar, in a B2B pillar content strategy should be broad enough to cover the idea thoroughly. Keyword-rich articles, linked from the pillar topic, create an ecosystem of content pieces related to a single concept or thought.
How to Begin a Content Cluster or B2B Pillar Content Strategy
Newcomers to content clusters or B2B pillar content strategies often wonder where they should begin. Ask yourself these questions:
- What questions does my audience ask that my business is unique positioned to answer?
- What key search terms do these questions relate to?
- What is the search volume for this term?
- Are there synonyms or related topics? If so, what is the search volume for those topics?
- What has my competition published on this topic?
- Have I published anything on this topic? If so, how many visits does it get?
- Could my previously published pieces on this idea benefit from a rewrite?
The Seven Oaks Consulting Technique of Building Pillar Clusters
At Seven Oaks Consulting, our team of professional B2B content marketers uses a technique we call spider mapping to develop content clusters.
- We put the main idea or big concept for the pillar content strategy in the middle along with its search volume, competition, and links to the top 3 content pieces into the big center circle.
- Then, we brainstorm ideas around the big idea. These ideas go into the little surrounding circles.
- We then conduct additional keyword research to develop out the shorter articles in the circles that looks like planets orbiting the sun.
Here’s an example from my own gardening website, Home Garden Joy. The primary idea is how to grow beets. We then spun off “beets” into multiple interlinked concepts, including recipes, to build a content cluster around growing beets.
And then – voila. We have a content cluster. Writers receive their assignments, with the pillar content piece (the big idea in the middle) a long form topic and each orbiting topic developed into a supporting yet unique article.
We make sure that the pillar links out to the shorter pieces, and the shorter pieces link to the pillar. Then, we make sure that there are other links from our website into each piece.
Tools to Help Develop Content Clusters
There are a ton of SEO tools available to help you develop content clusters. I’ll share some of our favorites here.
- SEM Rush – the big daddy of SEO tools. On the expensive side but you get a ton of great tools in one monthly package. It will help you assess keywords, compare competitive sites, and develop ideas.
- Moz – another great SEO tool to help you find keywords and develop your strategy.
- Keysearch – a low- priced yet feature-rich keyword search tool that also helps you pinpoint the top sites currently ranking for keywords you’re hoping to use and rank for.
- Yoast – I absolutely love the paid Yoast plugin and it is worth every penny. We use it on all of our sites. It finds orphan content, or content that is not linked to anything else on the site and thus harder to find for search engines. It also helps us see if our content is readable and hits the right SEO buttons to rank well. Lastly, a paid Yoast subscription provides access to their library of educational materials, which is also great if you are new to SEO!
- AnswerthePublic – this tool used to be free but is now a reasonably priced paid tool. It lets you assess keywords and develop conceptual lists around keywords.
Again, there are dozens more platforms and tools just like these out there, and every content marketer will have her favorite. I recommend starting with free or low priced tools (Google search analytics tools, Keysearch, AnswerthePublic) if you’re just starting out.
2B2 Pillar Content Strategy Part of Our Services
We provide B2B pillar content strategy creation as part of all of our content marketing packages, so if you’re reading this and feeling overwhelmed, give us a call. We worked with technology and manufacturing companies to develop robust content marketing strategies to boost website traffic, brand awareness, leads, and sales.
Our content clusters include keyword research, content topics development, writing and editing for proper organic SEO, and our unique subject matter expert review (which no other content marketing agency provides!). Please contact us for a free consultation and discussion of your content marketing goals.
Video: Content Clusters, Creating B2B Content Pillars
The Power of Customer Success Stories: How to Leverage Content Marketing for Maximum Impact
The Power of Customer Success Stories: How to Leverage Content Marketing for Maximum Impact
Customer success stories offer B2B companies a powerful way to share their work with customers.
Over the years, from the days of marketing gurus like Gary Halbert, David Ogilvy, etc., stories have been a powerful marketing tool. Now, companies leverage customers’ success stories as a content marketing tool. Stories build trust and credibility. They improve lead generation, nurturing, and conversion.
There are many ways to leverage customer stories for content marketing. Case studies and testimonials are the most common. We’ll go beyond case studies and testimonials to evaluate and discuss other creative ways B2B companies can leverage their customer success stories to boost their content marketing returns.
What Is a Customer Success Story?
A customer success story, or client story relates the tale of customer’s encounter with a company’s product or service. It includes detailed information, from the point of contact to the challenges, positive experiences, and how the products or services addressed their needs. Smart B2B companies understand that prospects trust what a customer says about a company and its products and services more than what the company says about itself. Therefore, they leverage customer stories to boost their content marketing effectiveness.
Customer success stories work best with prospects in the consideration stage of their customer journey. Early in the customer journey, customers may be eager to hear from others who have used a particular product or service they want to purchase. Customer-centric companies use customer success stories to dispel these fears and show how they’ve helped customers with similar challenges. They highlight challenges and pain points, and how the company solved these challenges.
Here are some ways B2B companies can leverage customer success stories to enhance their content marketing efforts:
Case studies are the most common ways companies show prospects how their business operates. Beyond sharing customer success stories, companies use case studies to narrate the customer journey and how they address every customer’s needs.
Sharing customer success stories with case studies requires B2B companies to highlight how their customers used their products or services to overcome challenges and achieve their business goals. They include key metrics, testimonials, and use cases and add compelling narratives to show their offerings’ value and effectiveness.
Companies can use blog posts to share their customers’ success stories. This is useful, especially to B2B companies that wish to show detailed use cases of their products or services to enable their prospects to see how they are the best fit for their business.
To successfully share customer stories with this method, B2B companies must make blog posts about their customers, detailing their pain points and how their products or services provide the solution. These blog posts can be presented as interviews or guest posts from customers.
Videos are powerful content marketing tools with multipurpose use in content marketing. B2B companies that want to leverage their customers’ success stories to drive visibility and conversion must use video testimonials.
Video testimonials don’t just capture your customers’ stories more engagingly and compellingly; they also build trust and credibility faster, as the prospects hear directly from the customers. Video testimonials can be incorporated into other content marketing formats like published blog posts, shared on video-sharing networks like YouTube, posted on social media, or attached to emails.
With over 4.2 billion social media users worldwide, companies understand the impact building trust and credibility on social media platforms using their customers’ success stories would have on their business.
To effectively leverage social media for sharing customer stories, companies develop social media campaigns that focus on sharing their customer stories. Share them as quotes, short video clips, infographics, and other repurposed content.
Encourage customers to share their stories using specific hashtags; when they do, they respond and engage with them by quoting their stories and pushing the success stories to their followers. This increases engagement on the company’s social media accounts, thus, increasing visibility and leading to more lead generation and sales.
Webinars are fast becoming a vital content marketing channel companies can leverage to share exciting news and information with their prospects and customers.
B2B companies can use webinars to share customer success stories by inviting customers for interviews. In these interviews, their customers will share their stories, beginning with their challenges, how they sought solutions, and how the company’s products or services addressed their needs.
Given the nature of webinars, companies can have more in-depth conversations with their customers, highlighting the key benefits they derive from their products or services. This gives prospects a detailed insight into the customer experience success stories and helps them envision telling their stories someday.
Email marketing has remained a powerful content marketing channel companies adopt to nurture leads into buying and repeat customers.
Leveraging email campaigns to share customer success stories helps companies handle customer objections and convince them to try their products and services. This strategy will work best in multichannel marketing where other strategies, like video testimonials, podcast episodes, webinars, blog links, etc., are incorporated to give the prospects more reasons to trust the company.
Customer stories and testimonials are powerful content marketing tools that future-centric B2B companies adopt to build trust and credibility. They make it easy for companies to showcase their values and benefits.
Success stories also make products and services relatable. When prospects see other customers who have been in their shoes and had a successful experience, they imagine themselves achieving the same feat. This influences them to purchase the products without further objections.
Furthermore, customer stories enhance content marketing efforts as they can be repurposed into valuable content that supports lead generation and conversion.
Learn more about the power of stories: How Brand Storytelling Increased ROI 2,700%!
Like a typical story, customer success stories and testimonials follow a structure. They move from problem to solution.
That means companies should first narrate their customers’ challenges. Then, talk about how they sought solutions. End with how their products and services provided the customers with the needed solution.
This approach enables the prospects to envision the customer’s journey. It also provides insights into how their problems can be addressed with the company’s products and services.
Customer success stories can help a company generate massive leads and help it nurture prospects into buying customers. However, handling B2B customer success stories is delicate, as companies must seek their customers’ consent and tell the story strategically. Always ask permission before sharing success stories.
Leveraging customer stories for content marketing is a powerful marketing approach for fB2B companies. When executed properly, it can greatly improve ROI.
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The Cost of Poor Business Writing
Poor business writing is an often overlooked problem. Most business leaders will agree that effective communication is a key driver of success. But budget constraints can be a stumbling block in improving communications within the organization.
A study by Grammarly revealed that poor communication costs U.S. companies an estimated $1.2 trillion in annual losses, or about $12,506 per employee each year. Workers spend more than 20 hours a week on business writing, so the ability to get their point across clearly and succinctly has become an essential skill.
What Is Effective Business Writing?
Good business writing follows correct sentence structure, grammar rules, and punctuation. A haphazardly written piece riddled with errors lacks professionalism and risks sending the wrong message.
Isn’t it infuriating to wade through rambling business emails? How about long winding reports that don’t connect the dots? Meandering sentences are a surefire way to lose your audience. Keep your messaging focused on one main idea instead of several competing ones.
A good rule of thumb is to write the way you speak. Use active voice to make your written communication more precise and direct. The passive voice sounds stiff and makes sentences wordier. Make you written materials easy to read. Aim for a readability score that meets the average reader's needs.
Do away with filler words. For example, instead of ‘due to the fact that,’ say ‘because.’ Make every word count. Ditch unnecessary jargon unless you are writing a technical document. Big fancy words impress no one. Consider the purpose of your content and what you want your audience to gain from it. It will determine the appropriate style and tone.
Poor Business Writing Hurts Your Business
Here are a few examples of how substandard writing can impact your organization:
- Low productivity and disengaged teams
- Poor customer retention and tarnished reputation
- Marketing campaigns that don’t convert to sales
Low Productivity and Disengaged Teams
As more companies shift to remote and hybrid work environments, teams rely more on collaborative software tools. Writing with clarity and brevity is more important than ever. The Holmes Report shows that companies with effective communication enjoy as much as 47% higher returns, more engaged employees, and lower attrition rates.
Workers are overwhelmed by the volume of information they digest daily. Leaders who can’t express themselves effectively won’t get desired outcomes. It results in confusion, wasted resources, and productivity loss.
Writing is a core skill not just for higher-ups but is essential for most white-collar employees. If business writing skills are lacking, team members will struggle to decode information. It can cause delays, increased costs, and lost opportunities.
Take the case of FedEx. The company wanted to assess how well employees understood their ground operations manuals. After hiring a consultant, they discovered that readability was low. On average, it took five minutes to find the correct information, and errors were spotted 50% of the time. Revamping their collaterals increased productivity and resulted in a savings of $400,000 in the first year.
Poor Customer Retention and Tarnished Reputation
High customer retention rates are a boon for businesses and are crucial for sustained revenue. Acquiring a new client costs more than keeping an existing one. According to Forbes, the probability of selling to new clients is only between 5% to 20% compared to 60% to 70% for current customers.
Loyalty rides on excellent after-sales support. Customer service agents who lack business writing training will negatively affect your brand. Problems arise when technical personnel hired for their knowledge take on customer-facing roles. They might have the expertise, but without business writing skills, they will struggle to communicate effectively, leading to a poor customer experience.
Marketing Campaigns that Don’t Convert to Sales
It only takes a few seconds for visitors to scan your website or collaterals and immediately form an impression about your brand. A typo or grammatical error can instantly kill your credibility.
Place your audience front and center, and the rest will follow. Aim for clarity and truth when building a company website, creating blogs, or sending out newsletters. False claims and misinformation can erode trust and even lead to lawsuits.
It’s tempting to hire content farms or depend on article spinners as part of your search engine optimization (SEO) strategy. The new Google updates can quickly recognize auto-generated or unhelpful content. Your website will be penalized, and your page ranking will suffer.
Develop a Culture of Clarity in Writing Communication
It is not always easy to measure the negative impact of poor business writing. But imagine the time saved from wading through fuzzy and confusing text or spending fewer marketing dollars on campaigns that deliver better ROI.
It’s time to cut through the noise and champion a culture of clarity. Invest in training and tools that can improve business writing. The productivity gains will be well worth it. Vague, incomplete, and stuffy communication is frustrating and will cost your business big time.
Seven Oaks Consulting is a unique content marketing agency that can help. We have a team of talented writers that produce quality SEO articles. The more content you have, the more internal links you can build! Visit our website to discover how our services can bring your business to the next level.
How to Build a Robust Internal Linking Strategy
A well-defined internal linking strategy is critical for SEO. It helps search engines understand your website's structure, improves your ranking, and makes it easier for users to navigate between relevant pages on your site. Learn the fundamentals of building a solid internal linking strategy for search engines and your visitors.
What Are Internal Links?
Internal links point from one page to another on the same domain. When you link from one page to another within your site, you are creating internal links.
Internal linking is a powerful SEO strategy. It helps search engines understand the structure of your website and pass authority between pages. The more internal links there are pointing to a page, the more likely it will rank well in search results.
Benefits of Having an Internal Linking Strategy
An internal linking strategy is crucial for:
- Helping search engines understand your site's structure
- Improving organic search traffic
- Increasing user engagement
Help Search Engines Understand Your Site's Structure
Linking pages together is one of the best ways to help search engines understand your site's structure. It establishes the relationships between your pages:
- What they are about
- Who they are targeting
- How they fit into your website
To rank well, you want search engines to comprehend the topic of your pages. Let's say you have a blog article about the best burgers in San Francisco. If you link to a page that discusses burgers in general, Google knows that the two relate. In turn, it provides visitors with better search results.
Boost Your Website's SEO & Ranking
An internal linking strategy is vital for search engine optimization. Strong internal links tell search engines which pages are most relevant to people's queries. In turn, Google ranks those pages higher in their search engine results pages (SERPs).
Furthermore, an internal linking strategy is beneficial for anyone aiming to be a well-known authority in their niche. It is a great way to bring exposure to other pages and informative articles on your website. Internal linking passes authority, which in turn boosts your rankings. Since internal links help search engines understand your site's structure, it improves their ability to crawl and index it.
Make It Easy for Visitors to Navigate Your Site
A strong internal linking strategy helps users navigate between relevant content on your site without leaving the current page. It also removes the need to click through many pages to get where they need to be. This makes it easier for them to find what they are looking for without getting distracted.
Let's say you have an article about how to use Adobe Photoshop. There are several sections within that article including an intro, a lengthy step-by-step guide, and a conclusion. It can be helpful to have a link at the bottom of each section directing viewers back to the beginning of that section. This helps users navigate your article without having to scroll around.
If you have other blog posts related to Adobe Photoshop, find an opportunity to link to them. Think about what kind of information people may be looking for. For example, photographers use Photoshop to edit photos. So, an existing article about photography tips may be a seamless tie-in to the current piece.
Best Practices for Internal Linking
Internal links, the 'bread and butter' of SEO, are a powerful way to guide users through your website. But you want to make sure to use them correctly. When building an internal linking strategy, consider these three things:
- The number and placement of your internal links (where will they point?)
- The relevance of your internal links (do they fit well within the context around them?)
- The number of keywords in the anchor text
Create Ample Content
Before you start building your internal linking strategy, you need enough content. Make sure that there are several valuable pages on your website for people to find.
Many businesses use tools like Ahrefs or SEMrush to find out the number of pages they have on their website. Use their "Pages" report to see all the pages within any given URL. It displays how many indexed URLs there are within that domain and subdomain level.
Not familiar with these tools yet? Don't worry. Both offer free trials! The best way to become familiar with them is to explore their features. There are also plenty of YouTube videos showing handy tips and tricks to help you learn the ropes.
Types of Links to Use
There are two types of internal links you can use to support your strategy: navigational and contextual internal links.
Navigational Internal Links
Navigational internal links are the most common. They live in the header and footer of your website and make it easy for users to navigate through the pages. Navigational internal links help people quickly find the information they are looking for.
Contextual Internal Links
Contextual internal links are popular in blog articles on a website. When you write new blog posts and link to older relevant ones, you are incorporating contextual internal
links. These links encourage users to explore related reading material without leaving their place.
A Proper Internal Linking Strategy Boosts Organic Rankings and Traffic
Internal links are the foundation of your site's architecture. They help search engines understand your site's structure, pass authority and improve rankings, and make site navigation a breeze for users. But creating a robust internal linking strategy can be overwhelming and time-consuming. In fact, according to a benchmark study, 41% of SEO experts say that link building is the hardest part of search optimization.
Seven Oaks Consulting is a unique content marketing agency that can help. We have a team of talented writers that produce quality SEO articles. The more content you have, the more internal links you can build! Visit our website to discover how our services can bring your business to the next level.
13 Social Media KPIs to Measure For Business Growth In 2022
If you use social media for business, you need a plan in place to assess and evaluate your social media KPIs. Having a digital content strategy is great, but tracking key performance indicators (KPIs) allows your social media team to understand if the content connects with the audience and helps achieve business goals.
What Are Social Media KPIs?
KPI means key performance indicators.
Businesses use KPIs to assess and evaluate a company's performance over time. This assessment helps marketers understand which goals are met and the strategies that need to be tweaked to improve business performance.
In a similar vein, social media KPIs measure the effectiveness of a social strategy or campaign on different social media platforms such as Facebook, Twitter, LinkedIn, or Instagram, where you share the brand's content.
There are several key performance indicators when it comes to social media marketing. The goal is to choose the metrics that align with your marketing campaigns and outcomes.
In this post, we list down crucial social media metrics that you can track and measure to improve engagement:
Important Social Media Metrics To Track For Your Business In 2022
Reach
Reach is the number of unique visitors who saw your post when it went live. When trying to increase the reach of your posts, it’s crucial to target the right audience
interested in your products and services. Once you have determined your target audience and the posts they like, you can create content that is engaging and meaningful to them.
What To Measure
Impressions
Impressions are the number of times your post appeared on someone’s timeline or newsfeed. This doesn’t mean the person has engaged with the post. It’s possible they scrolled past it, but it counts as an impression.
Follower Count
This KPI measures the number of followers on your social media channel at a specific point in time. When tracking the follower count, looking at the engagement rate is crucial.
Suppose you have 1000 followers on Instagram, but only one or two people engage with the post through likes, comments, or shares. This can either mean the account has bots/fake followers or the content doesn’t connect with the intended audience. Either way, you need to take a hard look at your content strategy and understand what needs to be fixed.
Website Traffic
This is one of the most important KPIs that tell you how much website traffic your social media posts generate. It’s how you move the users down the funnel and convert them into paying customers.
Engagement
Social media engagement is the quality of interactions with your followers. This measures how the target audience responds and reacts to your content and how effective your brand campaigns are.
What To Measure
Likes
This KPI measures the number of times your social followers interacted with the brand by liking a post on social media. Though many see this as a vanity metric, it can boost engagement as more people are likely to interact with a post when they see others like it.
Shares
Social shares tell you how popular your content is with the target audience and help drive visibility to your brand. This is a great metric to understand the content formats that work for your brand and how you can double down on those to improve engagement.
Mentions
This social media metric keeps you up-to-date with what people say about the brand on different social media channels. It’s a great way to tap into users' thoughts about the brand, content, and products/services. You can use this data to know more about their preferences and create content best suited to their interests.
Comments
Comments are not only a great engagement metric but also tell you how a user perceives your product or post. All comments may not always be positive, but even the negative ones can help improve your product or marketing strategy. A high number of comments indicate users like your content and are willing to engage with the brand.
Clicks
This is the most effective metric to measure the success of your social media strategy. Most businesses use social media to divert traffic to an external website to facilitate the sale of a product or service. If a user clicks on the website link, they are interested in the product/service and want to know more about it. This means your content marketing strategy is effective in bringing qualified leads, which is ultimately the goal of social media marketing.
Conversions
This KPI measures how many social interactions with the followers or visitors convert into product/service sales, newsletter sign-ups, product demo sign-ups, etc. The conversion could be monetary or non-monetary, depending on the brand’s goals, but it can establish the effectiveness of a social media strategy in leading users to take the final step.
What To Measure
Leads Generated
Generating leads is crucial for business. Not every lead will convert, but it’s worth considering how many people are visiting the website through social media channels, downloading e-books, and signing up for newsletters and product demos to refine the social media strategy that suits the interests of the target audience.
Social Media Conversion Rates
You are posting on social media, and people are liking or commenting on the post, but how many users convert into customers? A straightforward way to determine this is by dividing the total social traffic from the number of social media conversions. You can also track these numbers using Google Analytics, HubSpot, or Salesforce.
Sales Revenue
This refers to the revenue generated from social media conversions. Once you know the number of people who visit your site through social media and the total revenue generated, you can assign a number or value to a prospect. This allows you to set a budget for social media campaigns and anticipate ROI from the efforts.
Measure Social Media KPIs To Drive Business Performance
Tracking social media metrics isn’t easy, but it’s worth the time and money. It helps to improve marketing strategy, calculate ROI from social media efforts, and improve long-term customer standing. Not all businesses need to track all KPIs. Depending on the campaign goals, social media managers can choose to follow some metrics and ignore others. Measuring the correct KPIs can help you understand the best way to communicate with your target audience and the strategies to help you achieve business growth in 2022.
Average Social Media Marketing Costs in 2022
Social media marketing costs depend on several factors across platforms and industries.
According to the Search Engine Journal, 84% of the US population use at least one social media channel. The active number of users worldwide stands at 57.6%, which means at least half of the population uses one social media channel a month.
Brands are monetizing social media more than ever, making it an essential part of their content marketing strategy. As a result, companies are spending more on social media ads, with a projected ad spending of US $0.23 M in 2022.
This leads to the question: How much should you expect to spend on social media marketing?
This guide will help you uncover the typical social media marketing costs, the amount organizations spend on it, and the factors that can affect the spending.
What are the Average Social Media Marketing Costs?
Social media marketing costs vary based on what services you need and how frequently you need them. Here's what you can expect to pay local US professionals:
- Average cost (per month): $400 - $650
- Minimum cost (per month): $295
- Maximum cost (per month): $1000+
- How Much Do Organizations Spend On Social Media Marketing?
The marketing spend is influenced by several factors such as the company size, the industry, the services offered, and the total revenue.
On average, businesses invest $4000 to $7000 per month on social media marketing, which includes advertising on one or more channels. If outsourcing, the social media cost ranges from $900 to $20,000 per month and $75 to $500 per hour for a consultant or freelancer's services.
What Changes The Cost Of Social Media Marketing?
The amount you'll pay for social media marketing depends on the following factors:
1: Taking It In-House
Average cost: $30 - $100 per month
If you're planning to create and manage everything yourself, set aside a minimum amount to get started. You can use this to build knowledge or purchase tools to help you get started.
As a one-person team, you must create content, keep up with posting on social media, respond to mentions and comments, and track the critical KPIs.
There are affordable subscription-based services that can help to automate social media marketing. Tools such as Buffer have a scheduler to create and schedule posts in advance. Hootsuite tracks all the social feeds together, so you don't have to open activities in different tabs.
If you're looking to take your social media in-house, consider investing in free or paid tools to help you ideate, plan, and manage content marketing, so you have time to look into other business areas.
2: Outsourcing on a Smaller Budget
Average cost: $500 - $1000 per month
Small businesses have tight budgets, but it's possible to outsource social media marketing to an agency on a limited budget.
Agencies have different packages and pricing models that you can choose from depending on your budget. In addition, each agency charges differently depending on expertise since there is no standard industry pricing for social media marketing.
Seven Oaks Consulting offers outsourced social media post creation and adding posts to scheduling tools at prices within this monthly range.
3: Outsourcing on a Larger Budget
Average cost: $1500 to $5000 per month
If you have a larger budget, the world is your oyster. You can opt for a superior, more expensive agency with a faster turnaround and more resources dedicated to your account.
But hiring an expensive agency might not always translate into results. You want to hire an agency that is credible and has significant achievements to show. A good marketing agency will ask you about your niche, industry, current marketing strategy, and previous marketing failures. Make sure the agency you choose can deliver consistent results while staying true to the brand vision.
Hiring a Social Media Expert — Is It Worth The Investment?
If you lack the resources and expertise to manage social media channels, getting an expert on board is worth the investment. They can plan the content for social media channels, schedule them, and monitor the performance.
Maintaining an edge via social media can be tricky, but experts can help to streamline content based on the target audience to get the most from your buck. A dedicated social media expert can help you determine what works for your brand on different platforms and how you can maximize the revenue with current strategies.
If you need help with social media marketing, Seven Oaks Consulting can help. We are a full-service marketing agency specializing in social media marketing and content creation. Contact Jeanne at (434) 574-6253 or email jeanne@sevenoaksconsulting.com for more information on our social media post creation and scheduling services.
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