The Four Ps of Marketing: Pillars of a Successful Marketing Strategy
What Are the Four Ps of Marketing?
When I was in university studying for my Masters in Direct and Digital Marketing, our general marketing course began with the fundamentals: the four Ps of marketing. Although others have said over the years that there are three, five, or any number of Ps, the four Ps remain the foundation of all marketing. Therefore, it's vital that anyone in the marketing role understands the four Ps of marketing and how the interplay shapes marketing strategies.
So, what are the four Ps?
- Product
- Price
- Place
- Promotion
Let’s dive into the significance of each of the Four Ps and understand how their interplay contributes to the success of your marketing strategy.
Product: The Heart of Your Offering
At the heart of business and marketing lies the product. It's not merely about having a product; it's about having one that resonates with customer needs and distinguishes itself in the market. Continuous product development and innovation take center stage, emphasizing the place of products in the marketing mix.
Price: Finding the Right Balance
Determining the optimal price significantly influences how a product is perceived. Prices must be aligned with customer expectations, market averages, and the costs of goods sold. Using pricing as part of a marketing strategy is truly an art that must be refined over time. Prices can undoubtedly influence perception, as can many aspects of marketing. It can be used as a leverage point, a selling point, a competitive point, and more.
Place: Reaching Your Target Audience
Place among the Four Ps of marketing refers to where you market your products and to whom. That's your target audience, and I've written a lot about target audiences over the years. It also refers to the marketing channels you choose to reach your target audience. The goal of "place" in the marketing mix is to find the right combination of channels and tactics to reach your target audience effectively.
Promotion: Building Awareness and Desire
Promotion extends beyond mere advertising; it's a multifaceted approach that includes public relations, social media, and content marketing. Understanding the target audience is vital, so tailor promotional efforts effectively. Integrated marketing communications (IMC), too, remains an integral part of the promotional mix, ensuring that all messages, no matter what channel is used, remain consistent and appealing to the target audience.
The Marketing Mix: Examples of How the Four Ps Are Used
Companies use the four Ps differently. Some products or companies emphasize one or the other.
Tiffany: Emphasis on Product and Promotion
Tiffany, the famous Manhattan jewelry store, uses product and promotion heavily in their marketing, with price as another factor. Place for this venerable upscale brand is essential, but their emphasis is on the products (diamond jewelry), pricing (high), and promotions (exclusive and branded with the trademarked blue color.)
Dollar General: Emphasis on Place and Price
Dollar General, the ubiquitous variety store found in every small town in America, leverages price and place heavily in its marketing mix. Price is obvious; it's even in the store name! Everything is inexpensive and priced at a round number - $1, $5, etc. The company has gone on the record about its strategic use of place, building stores in underserved rural communities throughout America to ensure access to basic groceries and household items for all. The company rarely sponsors promotions. The stores feature commodity products found in most variety stores and supermarkets. It heavily uses price and place as its marketing focus.
Use the Four Ps of Marketing to Your Advantage
By understanding and effectively managing the Four Ps of marketing, professionals can create a strategic marketing mix that resonates with their target audience and positions their products or services for long-term success in an ever-changing business landscape.
Content Marketing vs Brand Marketing - Similarities, Differences
Content Marketing vs. Brand Marketing – Pros, Cons, Differences, Similarities
Content marketing and brand marketing are two different yet complementary marketing strategies. While both are vital parts of a holistic marketing strategy, they serve distinct purposes to meet specific marketing goals.
Understanding these strategies, how they compare, and their differences and similarities is essential for companies looking to gain long-term visibility, build profitable relationships, and drive business results.
What Is Content Marketing?
Content marketing involves developing and distributing valuable and relevant content to attract, educate, engage, and convert a target audience. It’s a valuable tool for companies seeking organic sales while building trust and credibility.
With customers constantly seeking solutions, only companies that position themselves as industry authorities by answering customer questions via quality content will earn trust. That makes content marketing the go-to strategy for companies looking to build credibility without sounding desperate or salesy.
What Is Brand Marketing?
Brand marketing refers to the process by which companies define themselves and create memorable experiences in the eyes of their customers. Companies use this strategic marketing approach to create a strong positive brand perception and ensure instant recognition among customers.
For instance, people can easily differentiate Amazon from eBay, even though they’re both online marketplaces. This is because Amazon has established itself as a brand that sells products while also allowing third-party sellers to list and sell products. On the other hand, eBay positions itself as an online marketplace, with both auctions and set-price sales, that facilitates retail transactions by connecting buyers and sellers.
Brand marketing benefits companies in different ways - building a strong brand identity and reputation, turning prospects into loyal customers and brand advocates, sustaining long-term growth, and many more.
Content Marketing vs. Brand Marketing – Detailed Comparison
Here’s a detailed comparison of content marketing and brand marketing.
Core Purpose
Content marketing: The core purpose of content marketing is to build trust and credibility and drive organic sales through content that informs, educates, and engages the target audience. Each piece of content published aims to address a need, interest, or question the audience may have.
Brand marketing: On the other hand, the core purpose of brand marketing is to build and maintain a brand’s identity and image. It connects with the target audience, pointing them towards the brand and all it stands for, ultimately winning their loyalty.
Content Type
Content marketing: Content marketing incorporates blog posts, images, infographics, white papers, videos, podcasts, etc. All content pieces are created to inform, educate, inspire, or engage an audience.
Brand marketing: Brand marketing incorporates slogans, visual elements, advertisements, and storytelling. The focus is to highlight a brand's unique qualities and values, thus establishing its identity and building loyalty.
Timing Strategy
Content marketing: Content marketing incorporates both short and long-term strategies. For instance, video content and blogs can be created to drive conversions in the long term. Similarly, a company publishing a press release, news article, or any other content to pass urgent information is adopting a short-term content marketing strategy for that particular goal.
Long-term content marketing strategies often involve educational content focusing on evergreen topics or questions customers may have at various stages of their buyer journey.
Brand marketing: Brand marketing focuses only on long-term strategies, as it consistently reinforces the brand’s identity. All brand marketing efforts are geared towards one goal – the brand identity; there’s no short-term fix.
Goal Measurement
Content marketing: Content marketing goals are measured using metrics like engagement rate, click-through rate, website traffic, lead generation, or conversion rates. Because companies use content marketing to promote specific products and services, they expect increased leads and sales.
Brand marketing: Brand marketing goals are measured by brand perception, which can be accessed through surveys, interviews, focus groups, or polls.
Examples
Content marketing
- A manufacturing company publishing educational blog posts and videos about its products’ features and uses.
- A real estate company publishing articles on how to spot valuable real estate.
- A skincare company posting tutorial videos on the perfect skin maintenance routine.
Brand marketing
- A mobile phone company running TV ads that show the organization’s commitment to innovation.
- A beverage company using an emotionally connecting slogan and logo in its ads.
- A chef showcasing their culinary processes, emphasizing neatness and attention to making healthy food.
Content Marketing vs. Brand Marketing – Pros and Cons
Pros of Content Marketing
- Increases audience engagement.
- Boosts website traffic and conversion.
- Cost-effective marketing approach.
- Enhances target content delivery.
- Enhances credibility and helps companies showcase expertise.
- Provides data-driven insights on customer behavior and preferences.
- Enables websites to rank high on search engine result pages (SERPs).
Cons of Content Marketing
- Requires long time commitment to see results.
- Fierce competition due to lesser financial investment.
- Content creation requires a certain level of skill set.
- Content creation is time and capital intensive.
Pros of Brand Marketing
- Ensures consistency in marketing efforts.
- Gives a brand a positive public perception.
- Enhances brand recognition.
- Creates a deep emotional connection with the target audience.
- Fosters customer loyalty gained from a well-established brand identity.
Cons of Brand Marketing
- Cost-intensive.
- Difficult to measure results.
Content Marketing vs. Brand Marketing – Differences and Similarities
Differences between content marketing and brand marketing.
| Content Marketing | Brand Marketing |
| Focuses on promoting brand products and services. | Focuses on building and promoting brand identity. |
| Publishes targeted content focused on a specified buyer persona. | Publishes generalized content focused on a wider audience. |
| Incorporates traditional and digital media. | Works best with digital media. |
| Targets a select group of people. | Targets a wider audience without considering demographics. |
| Content types include blog posts, infographics, images, videos, and podcasts. | Content types include brand slogans, logos, visual elements, and advertisements (billboards, TV, and radio ads). |
| Works best with a long-term plan. | Incorporates both short and long-term plans. |
| Measured with engagement rates, click-through rates, lead generation, lead conversion, etc. | Measured with surveys, interviews, and focus groups. |
Similarities Between Content Marketing and Brand Marketing
Brand Promotion: The end goal of content and brand marketing is to promote a brand and its products. While content marketing does this by educating and informing an audience about the brand’s products and services, brand marketing does it by promoting the brand directly.
Audience Focused: Both content and brand marketing are focused on delivering value to an audience. While content marketing does this by focusing on an audience with specific demographics and interests, brand marketing focuses on a wider audience, hoping those with whom their brand resonates will show interest.
Long-term Strategies: Both marketing approaches have a long-term end goal - aiming to build long-lasting relationships with customers and increase brand awareness.
Emotional Appeal: Both content marketing and brand marketing are structured to create an emotional connection with the audience. Brand marketing does this through the visual elements, core values, and brand story, while content marketing does this through storytelling and engaging content.
Storytelling: Content and brand marketing leverage storytelling at some point to drive home information, create emotional connections, and sustain relationships.
Trust and Credibility: Both content and brand marketing aim to position a brand as an authority in the industry, helping it earn customer trust.
Content Marketing vs. Brand Marketing – Which One Should You Adopt?
Content marketing and brand marketing are complementary strategies. All companies should have a brand strategy as part of their marketing plan, but how they deploy it through content marketing varies considerably. While they’re distinct marketing approaches, both work together toward achieving the same goal – brand recognition and revenue generation.
At Seven Oaks Consulting, we recommend companies adopt a marketing mix that involves both and focuses on a unique promotional approach to your audience, products and services. The best result is achieved when traditional marketing, content and brand marketing are integrated. It’s crucial to put structures in place to help maintain a healthy mix of both strategies, as negligence on one might impact business results negatively.
Our team of content marketing experts can help you cut through the confusion and complexity and build a solid brand that resonates with your target audience and generates business results.
What Is B2C Marketing?
Business-to-consumer marketing, or B2C marketing, is a term used in the business world to describe the tactics and strategies a company uses to promote products and services to individual people. Think healthcare, health and beauty products and tourism. Both brick-and-mortar and online retailers can have B2C target audiences.
Similarities and Differences Between B2B and B2C Marketing
While there are similarities to B2B marketing, B2C marketing is its own discipline. That’s because consumers have different needs and expectations than people who make purchases for their employers. For instance, consumers often want to act quickly on a purchase and they tend to not research to the extent that someone would when representing a company’s interests. This means B2C marketers don’t have as much opportunity to influence consumer behavior. Depending on the product, the sales cycle may be shorter, with fewer touchpoints and it can be more challenging to get the timing right.
B2C Campaigns Evoke Emotion to Sell Products
With this reality in mind, successful B2C campaigns typically evoke emotional responses, while the B2B model speaks to logic and reasoning. Grasping these differences and implementing changes to your B2C marketing strategy can help you lead with the right message at the right time.
Simple B2C Marketing Funnel
That said, B2C marketing success begins with a simple marketing funnel that helps you connect with consumers strategically. For instance, you might:
- Introduce the prospect to your company
- Encourage them to engage and interact with you
- Guide the potential customer towards a purchase that fits their needs
For more information on marketing funnels, see:
Content Marketing vs Traditional Marketing
Content Marketing vs. Traditional Marketing: Navigating the Modern Marketing Landscape
Content marketing vs. traditional marketing is the most recent debate in the evolving marketing landscape. Some argue that content marketing is merely a tactical channel rather than a strategy. In contrast, traditional marketing, with its emphasis on the four Ps of marketing (product, price, place, and promotion) as the fulcrum of lead generation and sales, is the only valuable marketing approach. The truth is that either approach can be effective if chosen wisely. Here, we dive into content marketing vs. traditional marketing, and why a modern marketing plan may include both rather than focus solely on one.
Content Marketing vs. Traditional Marketing: Understanding Traditional Marketing
Technically, the definition of traditional marketing is marketing offline – that is, non-digital media. Think direct mail, print advertising, television, or radio commercials. It’s the kind of marketing that’s been around for decades since the first business published a newspaper ‘advertisement’ touting hair tonic, ladies’ dresses, or the latest shows or entertainment. Even as far back as ancient Rome, people used advertising – for example, bread preserved in the volcanic ash in Pompeii displays a maker’s mark on the top. It was a form of advertising used by bread makers to distinguish their product from another’s bread, similar to how we might use a wrapper or label on products today.
The Evolution of Web Marketing
Because I am as old as dirt (well, not that old), I remember the early days of internet marketing. Just as the first automobiles were called ‘horseless carriages’ because the carriage was all people understood as a conveyance, marketers transformed print ads into digital formats. Behold: the banner ad.
The banner ad appeared in the early days of the internet, like a print advertisement in a magazine. Static, except for this incredible thing we called click-through. You could click it and be taken directly to the product page. Wow!
You are probably laughing at this mental picture, but I assure you, back in the late 1990s, it was the 'right' way to advertise. Of course, we still have some static ads – my blog, Home Garden Joy, displays two in the sidebar for affiliate programs we belong to. I do this for a simple reason: I am very choosy about my advertisers, and so are my readers. I was unhappy with the quality and quantity of ads displayed by Google's algorithm technology, so I switched to tightly controlled advertising. It works for me, and my readers seem to appreciate it.
Evolution of Digital Marketing
That brings me to my next point. The evolution of traditional marketing into digital marketing is more complex than one might assume. The two areas overlap. Like content marketing vs. traditional marketing, digital vs. traditional marketing is a false dichotomy. There's no need to choose between them. Instead, finding the right blend of online and offline advertising and incorporating successful content marketing strategies and tactics into the overall marketing plan may be the best way for your company to obtain leads and sales.
The Right Marketing Approach Depends on Target Audience
Choosing the right marketing approach, whether it’s traditional marketing, digital marketing, content marketing, or a combination of all three, depends on one thing: your audience.
Advertise Where Your Audience Is
You must fish where the fish are biting. This means you must market to your target customers in ways that appeal to them and in places where they are spending time. Depending on your target audience, this may mean:
- Print advertisements in magazines or newspapers
- Radio commercials on traditional local radio, national radio, or digital broadcasts
- Google advertising or other search advertising
- Social media advertising
- Direct mail
- Outbound calling (“cold calling”)
- Events and conferences (attending, presenting, a trade show booth or sponsorship)
- Sponsoring the local sports team
- Billboard ads
- Become part of a trade organization (chamber of commerce, etc.)
- Affiliate marketing
- Content marketing, including case studies, white papers, videos, and more
- Coupons, sales, and rebate programs
I’m sure I have forgotten traditional, digital, or content marketing methods, but the point is that the list above is not a ‘one size fits all’ list.
The Best Marketing Plan Is Created Just for Your Business
The best marketing plan is one that suits your business. It is a plan created by researching the product, its place in the market, and its competitors. It is a plan that draws from market research into what your customers – not your competitors, not anyone else's, but YOUR customers – want and need from the product or service. A good marketing plan charts a roadmap to position your company among a sea of competitors so that it stands out and helps develop recognition, awareness, leads, and sales.
Content Marketing vs Traditional Marketing: Let Common Sense Be Your Guide
So, regarding content marketing vs. traditional marketing, here are the similarities and differences.
Content Marketing:
- Focuses on awareness, education, and sharing information to empower customers
- Does not overtly ‘sell’ with a call to action
- Provides useful, desirable information
- Meets the consumer need at the point of interest
In sum:
- Educates customers on how to use products or services
- Provides increasingly detailed information to bring customers to the point of sale
- Highly targeted to specific customer groups called "personas."
Traditional Marketing
- Focuses on generating awareness and a desire to own a product
- Does “sell” or calls to action: buy, call, click, etc.
- Motivates through emotional appeal
- Promotes to a mass market or large targeted market to generate interest
In sum:
- Generates interest to generate leads and sales
- Appeals to emotions (keep up with the Jones, look better, feel better)
- Often mass market or to a large audience, but can also be targeted
Content Marketing vs Traditional Marketing: We’re All About Content Marketing
At Seven Oaks Consulting, we have over 20 years of experience in all aspects of marketing: content marketing, traditional marketing, and digital marketing. We specialize in business-to-business content marketing and can provide this service to your company. If you feel content marketing is a helpful adjunct to your marketing program, call us, and let's discuss your ideas. We're honest. If we think we can help you, we'll tell you. And, if we believe content marketing isn't helpful, we'll let you know that, too.
Also Read...
Content Marketing vs SEO - Which Is Better for Marketing?
Content marketing and SEO are digital marketing strategies that guarantee optimal online visibility, engagement, and overall success for any B2B company. However, some content marketers and B2B companies are confused about the similarities and differences between the two strategies and which to devote the most effort to.
Three key questions remain:
- Is one of these strategies superior to the other, or do they function better when integrated?
- Should B2B companies focus on one or leverage both for overall company success?
- What’s the best way to approach SEO and Content marketing?
Understanding the distinct attributes of each strategy and the potential synergistic power of both remains the only way to determine the answers to these questions.
Content marketing and SEO complement each other, and research has shown they work best when integrated. B2B companies that resolve how to complement both strategies make the most of their powerful synergy and stay ahead.
What Is Content Marketing?
Content marketing involves creating and distributing valuable content in the form of blogs, videos, eBooks, and podcasts to educate or inform an audience. Companies leverage it to educate and inform their audience about their products and services, helping them understand how the company stands out from their competitors.
By consistently publishing and distributing valuable industry information, B2B companies present themselves as reliable go-to resources for industry thought leadership information. This helps the company build trust and authority, enabling them to convert their prospects easily.
To excel with content marketing, you need an efficient content marketing strategy that includes plans for audience research, content planning, creation, distribution, analytics, and others.
What is SEO?
SEO, or search engine optimization, refers to the strategies and techniques used to improve a website and its pages to rank at the top of search engine result pages (SERPs). Ranking high on SERPs increases a website’s visibility, as research has shown that most people don’t go beyond the first page of a search engine when seeking information.
The increased visibility generates more traffic, increasing the website’s leads and conversion rate. The primary aim of SEO is to increase the quality and quantity of traffic to a website from search engines.
Companies adopt SEO to increase their company's, product's, or service's awareness, improving their revenue generation chances.
To execute SEO successfully, you must have a robust SEO strategy that includes plans for keyword research, link building, competitive analysis,on-page optimization, off-page optimization, and technical SEO, amongst others.
Difference between Content Marketing and SEO
While content marketing and SEO are similar or complementary, they have differences in their goals, scope, and the role search engines play.
The Goals of Content Marketing and SEO
Content marketing aims to build brand awareness, establish industry authority, and build solid and beneficial relationships across all marketing channels with potential customers. To achieve this goal, companies create relevant and educational content that resonates with their target audience, depending on the marketing channel.
However, SEO aims to increase a website’s visibility and rankings on search engines, enabling it to attract high-quality leads. Companies achieve this goal by optimizing various elements, such as website load speed, meta, and title tags, HTTP status codes, mobile friendliness, backlink structure, etc.
SEO significantly increases the chances of success on one vital content marketing channel – search engine marketing.
The Scope of Content Marketing and SEO
Another difference between content marketing and SEO is their scope. Content marketing focuses more on content creation in various formats and distribution through multiple channels, such as social media, blogs, search engines, emails, etc.
On the other hand, SEO involves all technical, on-page, and off-page activities in helping a website achieve the most content distribution and visibility on search engines.
Role of Search Engines in Content Marketing and SEO
This is a more subtle difference between content marketing and SEO. Content marketing emphasizes creating high-quality, relevant content that addresses the target audience's needs, preferences, and pain points. When content marketing involves website content, the content might help the website rank on search engines.
However, SEO is more direct in helping websites rank on search engines. It focuses on the website’s technical sides, content structure, and other on-page and off-page elements like keyword research and integration, quality backlink building, user experience, etc. All these help search engine algorithms understand a website’s relevance and rank it at the top of SERPs for those searching for related information.
Content Marketing and SEO: How They Complement Each Other
Content marketing vs. SEO shouldn't be the question. The better question should be how can both work together for optimal results. SEO and content marketing complement each other, from keyword optimization to brand and product visibility, user experience, and link building.
Keyword Optimization
Keyword optimization is one of the most vital ways SEO helps actualize content marketing goals. When users seek information on search engines, they do so with keywords. Identifying and optimizing for these keywords is only possible through extensive keyword research, an SEO activity.
To rank high and generate traffic from search engines where prospects actively use these keywords, companies create relevant content that addresses prospects’ needs and pain points and integrate these keywords naturally into them.
Improved Visibility and Brand Awareness
Content marketing and SEO work hand in hand to improve a company’s website’s visibility on search engines, creating awareness for its products and services. SEO is used in content marketing to help search engines identify and index well-written content that addresses customer needs.
The more readers find the content useful, the more search engines will help push it to a larger audience. Content marketing efforts are more fruitful when the content reaches a broader audience, and SEO helps achieve this by pushing the content higher in search rankings.
Quality and User Experience
Content marketing and SEO also work together to improve content quality and user experience.
By conducting extensive keyword research and SERP audits, companies gain more insight into their target audience’s expectations. They can then create content that addresses those expectations.
The quality of a piece of content depends a lot on how relevant it is to the readers. And the more relevant the content is, the better the user experience.
Engaging, informative content improves a website’s search engine rankings. It keeps readers hooked on your website longer. And the more people stay on your website, the greater the odds they'll contact you.
Increased Link-Building Opportunities
Great, informative, and exhaustive content attracts backlinks from other websites. The more backlinks content receives, especially from authoritative sources, the more search engines recognize the content and website as relevant and trustworthy. And this makes the search engine algorithms push the content higher up on the SERPs.
Great content and SEO marketing strategies lead to more organic link-building opportunities. In turn, this increase a website’s ranking, visibility, traffic generation, and ultimately lead generation and conversion.
Integrate Your Content Marketing and SEO Strategies and Achieve Optimal Results
Undoubtedly, optimal online marketing results come with integrating SEO and content marketing strategy. An extensive content marketing strategy without a complementing SEO strategy is ineffective. You can miss out on many organic leads and leave a lot of money on the table. Similarly, a robust SEO strategy without solid content marketing backing it up is almost futile.
The ideal approach is to develop a complementary SEO content marketing strategy that includes content marketing and SEO plans. Smart B2B companies integrate both strategies to give their brand, products, and services much-needed organic visibility, ultimately increasing revenue-generating opportunities.
Content Strategy Tips - Owned vs Rented Land
On our brand new YouTube Channel, Jeanne shares her thoughts on Joe Pulizzi's famous quote, "Don't build your content house on rented land" - as well as why you should actually have a strategy for sharing content on 'rented land'.
What Is "Owned" and "Rented" Land in Content Marketing?
In content marketing, we talk about owned vs. rented digital land. This is an analogy to building a house. When you build a house, you must own the land you build it on - or else the owner of the land can kick you out of the house at any time.
If you build your digital version of a house, that central place where you direct your customers, clients, and readers to, on a website you neither own nor control, you are at risk of the site owner cutting off access at any time - the digital version of a landowner kicking you out of the rented land!
I've seen this a lot with small business owners who build their 'house' or digital business presence on a Facebook page. They even go so far as to put the page URL on their signage or business cards. That's not bad, per se, but using only Facebook as your online presence is very dangerous. Facebook can at any time cut off your access to the page, shut your page down, or decide to charge high fees. If you build your online or digital presence on a website that you own or control, you're assured it will be there as long as you want it to be there.
Marketing Agency Vanity Awards
(And Actual Awards You Can Win)
I had no idea that marketing agency vanity awards existed until this year when I almost fell prey to an award scam. They're out there - beware.
Since responding to the first group, I've been targeted by two others. Here is my story. Don't fall prey to the marketing agency vanity award scam!
Note: This is a true story. I have redacted the name of the "conference" and the dates, along with individuals names, but the facts are accurate.
At the end of this article, I include a link to download a free copy of an ebook we published with legitimate marketing awards and conferences you can enter. I hope you download it.
The Marketing Agency Award That Isn’t
My scam radar is pretty good. I’ve got that cynical edge that looks at every opportunity from two lenses: what’s in it for me and what are you trying to get from me. So, when the following in-mail appeared in my LinkedIn account, my scam radar was on high.
“Hey Jeanne, I'm glad to inform you that you have been shortlisted for the 'Outstanding Leadership Award', set to be conferred at the [Redacted] Conference in (City and date redacted) 2022).” The note included a link to a video of a past conference.
I fired back a response:
“Seriously? Where is this listed? And can I promote this? Quite a lovely surprise.”
And then…crickets. Nothing. Days passed, and the woman who had contacted me never responded.
Now, if you were hosting an awards competition, and you’ve just notified the winner, and they responded like this, wouldn’t you respond quickly? I would think so. My scam radar was on high once again.
However, the LinkedIn profile of the woman who had contacted me checked out. She was indeed affiliated with the conference mentioned and received excellent LinkedIn recommendations from previous companies who had hired her to coordinate conferences and events. I assumed she was on the conference marketing team and had been hired to reach out to people to get them to attend the conference. How, or why, the conference organizers thought I was nominated for a Marketing Leadership award was beyond me, so I wanted to know more.
I cautiously made an appointment to speak with the woman who had contacted me. She let me know that a colleague from the nominations committee would join the video call. Fair enough.
“Thanks for booking the calendar for Monday.
Also, apologies for the delay in response as I was not active here due to some reasons.
You have been invited to participate in the nomination process for the "Outstanding Leadership Award" by our research team on the basis of 5 below-mentioned criteria: 1. Leader’s Reputation 2. Educational Background 3. Professional Experience 4. Creative Thinking 5. Decisive Leadership
We have a procedure which we follow for selecting our awardees, for that we have an application form.”
However, she still hadn’t answered some of my questions about how my name had come up, who had nominated me, etc.
“Meanwhile, please refer to the deck attached.”
The attached deck was nothing more than a glossy promotional piece, mostly filled with images from their previous event, which looked good but could easily be stock images of a conference. Who knows?
Remember, I’m from New York City. Home of street cons and a thousand get rich quick schemes.
I decided to attend the video call to see what this was all about.
The Committee Meeting and the Sales Pitch
We met on July 11. The half-hour video conference was bizarre. I immediately told the two people from the conference award committee that I needed to know this was not a scam. I must have asked a dozen times if this was a sales pitch. They assured me that it was not – that it was a genuine award.
They then proceeded to weave a compelling sales pitch, alternately hyping the award and the resulting promotion for a small marketing agency like mine and the potential for reaching hundreds of other marketing leaders by accepting the award at their conference and paying the additional fees for their marketing package, which include press releases, badges, and the ability to conduct a session at the conference.
The catch? I was expected, as an award winner, to pay $2,000 for my conference ticket. I would also have to pay for my own airfare and hotel.
The conference dates backed right into Christmas. I was already reluctant to commit, given how close these dates are to both Christmas and a close family member’s birthday. The thought of missing both events due to canceled flights or weather delays, both real possibilities at that time of year, troubled me. Additionally, as I mentioned to the committee, I wasn’t keen on attending in-person events due to the potential for COVID. They said it wasn’t an option; I must attend in person to receive the award.
But how, I asked, had they found me in the first place? Who had nominated me?
After much discussion, they admitted that a “computer algorithm” had selected my profile as a nominee for the “marketing leadership award” based on “criteria outlined” in their deck, which they could only cite but not explain.
Throughout the call, the pair stressed “mandatory attendance” at the conference in order to ‘receive the award.’
I’ve won several marketing awards, including the New York University Award of Excellence and the Lester Wunderman Award for direct marketing excellence, and in both cases, if I wasn’t able to attend the award ceremony, no one threatened to take back the award.
Both previous awards also came with prizes. The award committees didn’t ask me to pay for my promotions; they promoted the event themselves, only asking for my permission to use my photograph and name in their publicity, which I gave them.
In the case of this award, however, the committee stressed that purchasing a $2,000 ticket to the conference was mandatory to receive the award. I balked at the price. I pushed back on the other expenses: airfare and hotel fees. They said they would give me the ticket for $1,500 and reduce the hotel fee to $65 per night. I began to feel a surreal sense that I was haggling over the price of a flea market find.
Again and again, the duo stressed that attendance at the event was mandatory to receive the award. If I wanted to publicize my award, I’d have to fork over more money for a press release, “award badges” to put on my social media profile, and other fees to leverage the award.
Still skeptical, I heard out their pitch to the end. The call ended with them urging me to pay a $50 entry fee and complete an application. It wasn’t much money to see what would happen next, so I completed the application, paid my fee, and shrugged. It was a long shot anyway since the pair assured me that from 1,000 shortlisted names, only 500 would make it to the nomination round, with 60 in the final round for the single award.
After filling out the application, I dug deeper into the conference through my old friend Google Search, but still couldn’t turn up any dirt. I could find no evidence online that either the two people I met with were scammers or that the conference was anything but a legitimate professional development event. The only catch was the odd emphasis on me, the award winner, paying the fees to attend, speak, and promote my award. The hard emphasis on conference attendance was also still nagging at me as a catch that seemed out of sync with an actual award, but I couldn’t see how it was either illegal or a scam, just an oddity that I disliked.
You’ve Won a Major Award!
(Is it "frageeli"? Bonus points if you get the Christmas Story reference)
In less than one week from meeting with the pair and completing my application form, the following appeared in my email in-box on July 19.
“Hey Jeanne Grunert,
Hope this email finds you in the best of health and spirit.
The [Marketing Conference Name] primarily comprises achievers from the industry whom we recognize for their contributions while providing a platform for networking and knowledge sharing amongst this elite group of high-performing individuals and companies.
We received a lot of incredible applications this year and choosing the Honorees for the category "Outstanding Leadership Award" was a very tough job for our Assessment Committee (chair and management). All nominees were adjudged on 5 parameters, namely:
- Leader's Reputation
- Educational Background
- Professional Experience
- Creative Thinking
- Decisive Leadership
After careful consideration and research, our Assessment Committee (chair and management) rated each applicant on every criterion to reach the final list of honorees.
We are happy to let you know that you have been selected for the Outstanding Leadership Award recognition, to be conferred at the [Name Redacted for this article] in [Name redacted for this article]. Please find attached with this email your Assessment Report for your perusal.
Please pick a convenient date and time using the following calendar link, for our team to get in touch with you and confirm your participation at the event.
We congratulate you on your wonderful achievement and look forward to seeing you at the event!
Best Wishes,
Assessment Committee”
Whoa! How did go from one of 1,000 shortlisted nominees on July 7 to the winner by July 19?
It made absolutely no sense. Why did I have to meet with them to “confirm my attendance”? Why the rush to confirm my attendance for a conference occurring five months in the future?
The “Assessment Report”
The so-called “report” attached to the email also made no sense and read like a form letter. The criteria listed each had a ranking factor next to it and a brief paragraph about my so-called skills in the respective area.
But what had the committee looked at to rank each factor? I checked with the three people I had listed on my references to see if the committee had contacted them , and not a single person had been contacted.
The ranking factors included things that could only be determined and evaluated by looking at my agency’s actual client work: marketing plans, content marketing campaigns, and results achieved. But this information is not available outside of my agency. Only I could submit this information to them, as is typical of marketing awards where the participants must submit campaign examples and results as part of the application process. But I hadn’t submitted anything.
Now I was seriously concerned. What was this award? Why did the entire approach feel like a scam but the conference seem like a legitimate event?
I tried calling the previous award winner to ask her about her experience with the conference. I found her name in press releases mentioning the award and found her company online, where she had shared another press release citing this conference and the award. I left a voice mail saying I received notification that I’d won the upcoming award and wanted to hear about her experiences with the conference and award.
She never returned my call.
More suspicious than ever, I returned to searching online. Something was seriously wrong with this picture, with pressure mounting from the nomination committee to confirm my attendance at the event. I didn’t return their emails or LinkedIn messages.
Marketing Agency Vanity Awards
It took me a while to uncover two articles online – just two – explaining why I felt this was a scam of some sort. While not technically a scam, the award process itself is fraught with problems, and provides a meaningless vanity award to the winner while ensuring the conference has attendees eager to be there.
In his article The Agency Award Scam and How It Works, Jason Yormark explains how other conferences and industry magazines prey upon small marketing agency owners’ natural desire to grow their agencies through publicity.
While not an outright scam (agencies are certainly receiving something for the money they pay) the award itself is based on useless, made up criteria.
Yormark delineates a process that is the mirror image of the process the “nominations committee” used to solicit my response. He ends his article by wondering why no one is unmasking these awards for what they are. I know why.
People like me who almost fall for them, or who do fall for them, are too embarrassed to admit it. I’m not. I want you to know this, and I want every marketing agency owner to know this so they don’t waste their time on bogus awards.
The growing realization that I almost fell victim to a vanity award made me very angry. What made me angrier, however, is the fact that very few people online were calling out these companies for the shady business practices they employ.
The Conference Is Legitimate – But the Award Is Meaningless
Is it a scam? Is the conference real?
The conference people I spoke with did indeed offer me an award with the condition that receiving the award was dependent upon attending the conference. That isn’t illegal, as far as I can tell. Any award committee can set whatever criteria they want upon an award. It’s their award. And the conference itself appears to be a genuine professional development event, a typical marketing conference with speaker sessions, workshops, and so on.
However, the value of the award itself, the nomination process, the evaluation process, and the “pay to play” mentality surely puts this award and others of its kind into a gray area that taints it.
I never returned the committee’s more urgent messages, choosing instead to wait to see what would unfold.
I’m Shortlisted – Again!
Then – surprise! – on July 27, I was contacted via email by someone claiming to be from “The Advertising And Marketing Forum” with a Virginia address stating that I was nominated for an award for Outstanding Marketing Leadership!
There was a disclaimer and a huge copyright notice at the end of the email, with no link to the disclaimer, no link to their website, and no more information about this magical award – just a demanding tone to make an appointment now or lose the award. No mention of where the magic award would be given, either.
Not surprisingly, the pressure began just a day later. On July 28, the piece de resistance – an email from the same award conference that had contact me via LinkedIn but from a different person, following up on the July 27 email, to tell me I was shortlisted for the award.
- July 7: Contacted on LinkedIn about being shortlisted for the Outstanding Leadership Award
- July 11: Met with Award Committee, told I could apply for nomination.
- July 19: Received email with report saying I was the winner but must confirm my attendance at the event to receive the award.
- July 27: Received another email sequence from a different person (but this time in the state of Virginia, where my agency is located) saying I was shortlisted for the Outstanding Leadership Award…for the same conference, the same award..
- July 28: Received a second email encouraging me to meet with them to continue the nomination process.
It was, almost word for word, the same pitch.
“Hey Jeanne,
Greetings from [Conference Name redacted]!
I hope you are doing well. This is regarding your reply to my colleague Eliza about the upcoming conference.
The Winter Edition of our [Name Redacted] is taking place at [Name Redacted] on December X. We'll be hosting insightful panel discussions for marketing professionals and showcase some exciting innovations from exhibitors and speakers alike.
We are delighted to inform you that you have been shortlisted as a potential nominee for the 'Outstanding Leadership Award', I would be delighted to discuss further the opportunity if we can connect for a brief call at your convenience.”
Well, isn’t that special! It was, word for word, point for point, the exact same pitch and details as the person had sent me via LinkedIn, except this time it was via email.
Here's my response. This person never pestered me again.
“According to what was already sent to me by someone else, I've already won. So, which is it?”
Follow Up: September 2022
These people don't get the message. Through August, the original duo continued to demand a response from me and my payment to attend the conference. Additionally, despite numerous requests to be removed from their mailing list, they continued to email me.
Follow Up: October 2022
Since the original approach in July, I’ve now received two other approaches for various “awards”.
Here’s one example. They never stop.
Hi Jeanne,
Trust this mail finds you well.
We have an excellent opportunity we would like to share with you– a prestigious felicitation program (A “felicitation program” What is that?) is confirmed to be a part of our marketing event’s schedule (What marketing event? They never cite it by name) in the USA later this winter.
As we went through your portfolio (What portfolio? My marketing work is done under tight NDAs for clients and it never listed in a portfolio online) we recommend that you show your earliest interest (What the heck is “show earliest interest"?) in the program as you have a high chance of getting an accolade (getting an accolade” - again what accolade, why, and from whom?) owing to your unparalleled contributions to the marketing sector.
If you think you might be interested in going forward (If it is a legitimate award, you win it - you don't have to "go forward" with anything. You are told you are the winner and if you accept, they give the award), let us know so we can schedule a call as soon as possible to discuss the opportunities this two-day marketing summit beholds for experts like you.
While on call (grammar mistake), our experts will also guide you through the application process step-by-step.
Let’s connect this week?
Best,
B (name redacted)
(and sent from a gmail address with no signature line - no organization, no conference listed, no name)
Legitimate Marketing Agency Awards
We've put together a free ebook of LEGITIMATE marketing awards you can win. Just sign up for our newsletter and you can download your very own copy. Plus, we'll throw in our free content marketing playbook, too.
The Way We Think About Customer Relationships Is Broken
Customer Relationship Management (CRM) dates back to the 1980s when the business and marketing industries shifted their focus from being "product empathetic" to "customer empathetic." The technological age has made CRM more comprehensive by introducing data-driven, automated software systems, but are we taking the right approach?
Understanding the pros and cons of using software-based CRM can help identify and fill the gaps in understanding consumer demands and strengthening customer relationships.
The Pros of Software-based CRM
Technology has proven to be an indispensable tool for improving customer relationships. Data is now considered the globe's most valuable resource as technology evolves. The aim of software-based CRM is to collect and analyze consumer-based data to gain better insight and implement better business practices. This approach has proven to be quite successful for businesses in various ways, including:
- Streamlined communication and engagement with customers
- Better knowledge of demographics and target-audiences
- Higher customer acquisition and retention
- Automation of essential, everyday tasks
Having access to real-time data allows companies to anticipate shifting trends in consumer demand, such as the increasing demand for socially-conscious and sustainable business practices. To meet your customers' needs and expectations, you first have to know what they are, both short-term and long-term.
The Cons of Software-based CRM
As data mining becomes more pervasive, the sheer amount collected can be overwhelming and rendered useless from a customer relationship and marketing standpoint. It is essential to remember that effective customer relationship management is not only based on software and data-driven approaches.
Although data-driven software may be an integral aspect of modern-day CRM, much more is involved. When implementing a software-based strategy, it is vital to be aware of common pitfalls:
- Over collection of data leading to a lack of focus or a defined set of goals
- Break down in company leadership due to overreliance on software automation
- Loss of the "human element" when it comes to marketing and customer relations
- Overhead costs and the risk of working with the wrong vendor for your company
As any futuristic, dystopian novel would tell us - it is critical never to lose touch with the human aspect of our existence. Automation is no match for critical analysis and human insight to meet customer needs and surpass expectations.
A More Human Approach to Customer Relationships
As with any useful tool, the key lies in understanding how and when to use software-based CRM effectively. Before implementing any business strategy, including customer relationship management, you need to have a clear and well-defined set of goals. To begin, ask yourself some basic questions:
- Who is your target audience, and what are their needs as consumers?
- Where do you fit-in in the business sector, and what kind of impact do you wish to have?
- What is the best way to deliver your message and expand your customer base?
- How do you intend to ensure transparency and respond to customers' concerns?
Numbers and statistics can be helpful tools for developing marketing strategies. Remember, data is merely a reflection of consumer trends, and human behavior is dictated by more than numbers on a spreadsheet. When it comes to customer relationships, you should take a more human-based approach than relying on software systems alone.
MOre Free Marketing Resources
The Big Reason Why Marketing Campaigns Fail
What is the single biggest reason why marketing campaigns fail? There is no guaranteed equation for producing the most effective and longest-lasting results. Marketing campaigns are multi-faceted and require a high degree of effective collaboration from all marketing team members.
Creativity is another essential aspect - considering that no two marketing campaigns are the same. We will explore why lack of focus, which can lead to other problems, is often the single biggest reason marketing campaigns fail.
The Need for a Well-defined Set of Goals
A lack of focus can result in a poorly developed marketing campaign. It can also lead to other problems in marketing strategies, such as poorly executed research and misinterpretation of data analytics. Here are some insights to determine if you are on the right track:
- Effective collaboration is key to crafting a successful marketing campaign, as with any team-based project. Although working with a team can help to foster creativity and generate new ideas, it can also lead to a lack of focus. Establishing a well-defined set of goals is critical to ensure that everyone is on the same page.
- Marketing campaigns help establish a brand image and raise consumer awareness. A vital aspect of establishing a brand image is to provide valuable information, not just eye-catching advertisements. The desire to produce immediate results may negatively impact the marketing campaign's effectiveness due to lack of substance.
The Importance of Continuity
Once you have defined your goals and established your brand, it is important not to lose sight of your long-term marketing strategy - and this is where continuity comes in. Continuity helps establish trust with your target audience and stand out among competitors.
Remember, the first step to any successful marketing campaign is to create a well-defined set of short-term and long-term goals. Some helpful questions to ask include:
- How will your marketing campaign evolve based on your target audience and changing market trends?
- What is your brand's message, and how can you keep it consistent as your marketing campaign adapts to consumer demands?
In a world often obsessed with the latest trending topics and hashtags of the day, don't underestimate the power of continuity. A strong, clear, and consistent message can help establish the foundation for a successful, long-term marketing campaign.
Marketing Education Without a Degree
Nothing substitutes for a marketing education or a marketing degree. It’s invaluable, especially when seeking full-time employment as a marketing manager.
However, I became a marketing manager without a formal marketing education. Here are the steps I took to learn to be a marketing professional without a marketing degree.
My Story - from Executive Assistant to Marketing Manager
I majored in English literature at Molloy College, a small Catholic college in New York state. My goal was to be a novelist. I wanted to write classic works of literature, including science fiction and fantasy.
Yet I had to make a living. The occasional magazine stories I sold didn’t pay for much! I worked first as an advertising copywriter, then took a job as an Executive Assistant to the president of a nursery and landscaping company on Long Island’s North Shore.
His company included both a bustling garden center that catered to the rich, famous and wealthy, as well as a landscape design firm. It was one of the few large garden center businesses to have its own marketing manager, and I worked with her extensively. When she was let go in July 1995, the president asked me to take over the role since I wrote well and had worked alongside her.
It was my first marketing gig and I knew nothing! I messed up so many things it’s amazing I lasted the next two years. But last I did, and I ended up creating some fantastic advertising that one customer actually scrawled a message on and brought in to show his appreciation for the ad. I still have a copy of that ad.
After leaving the nursery in 1997, I went on to lead marketing for a financial services company and then for a series of education testing, professional development, and publishing companies before founding my own content marketing agency. Along the way, I did return to school, and completed a master of science in direct and digital marketing at New York University, earning not only a degree “with distinction”, the university’s highest honor, but also two national direct marketing awards.
5 Ways to Learn Marketing Without a Marketing Education
Here’s how I ensured my own marketing education despite starting in the profession without a marketing degree.
- Learn from a colleague.
One of the first things I did when working at the nursery was study what the current marketing manager was doing. I followed her original blueprint for my first year in my new role as marketing manager, using her example to maintain marketing continuity. At each job, I was able to observe either what the previous marketing manager had done by reviewing her plans or by working alongside a more seasoned marketer. You can learn a lot from your colleagues. Here at Seven Oaks Consulting, we feature an unusual model of taking on a lot of college students and recent graduates as part of our content team. It’s not that we prefer junior marketers on the team, but we love to help them grow. It’s paying the profession forward -- helping to build the stellar marketers we hope to see someday in the field. To do that, they need to learn from seasoned professionals as I was able to do so long ago.
- Read books by the experts.
In every field or endeavor, there are known experts. In content marketing, Joe Pulizzi comes to mind, along with Ann Handley. Both are true experts in content marketing. My former NYU professor of direct marketing finances, Heidi Cohen, is also known as a content marketing and digital marketing expert. Read their books and learn marketing from people who don’t just talk about it but actually do it!
- Keep up with the news.
Another way in which I learned the marketing profession as a junior marketing manager was to read industry news. I’d take along Direct Marketing News to read on the train during my commute or I’d read Advertising Age the Wall Street Journal. This continued my education by exposing me to current marketing trends and campaign examples.
- Attend conferences.
I learned so much at the old Direct Marketing Days New York and the New York City Direct Marketing Club meetings. The guest speakers, the trade show booths, the small group sessions....I’d leave with copious notes and ideas about what to incorporate into my own marketing plans. Some of the contacts I made at those trade shows remain good friends. If you can, attend marketing conferences live or online as much as possible.
- Ask a lot of questions.
Vendors want to share their knowledge with you. Ask questions of everyone! I went on press with my printing vendor to learn more about catalog production and eventually became a known expert in the field of traditional direct marketing thanks to my deep understanding of both mailing houses and printing. Marketing vendors were keen to help me understand new techniques and ideas. Don’t be afraid to ask plenty of questions.
Now...If I Had to Learn Marketing Without a Degree
How things have changed since I was a young college graduate studying marketing on my own!
The internet has opened up tremendous potential learning opportunities for marketing managers. You can watch YouTube videos, subscribe to podcasts, download tons of books thanks to Amazon Kindle and Google Play, and so much more.
Hubspot free marketing courses enable any junior marketing manager to learn from the comfort of their own homes. Need to learn marketing software such as MailChimp or ConvertKit? The software vendors themselves provide training!
Many of the old newspapers like Direct Marketing News have gone digital. Gone are the days when the only way to learn about new techniques and marketing research was by attending a conference or seminar. But the opportunities unfolding daily on the internet have made it easier than ever for someone motivated to learn to find the information they need.
A marketing education remains, to me, a priority for anyone interested in a full-time career in marketing. I wouldn’t trade my New York University degree for anything. It was an amazing experience to learn in a workshop environment, to go to the offices of some of the best creative agencies in the world and watch as they planned campaigns, to learn marketing finances and accounting from people who were actually working in the profession.
But if you aren’t blessed or lucky enough to be able to earn a marketing degree, you can still ensure your marketing education with these ideas.