The Way We Think About Customer Relationships Is Broken

Customer Relationship Management (CRM) dates back to the 1980s when the business and marketing industries shifted their focus from being "product empathetic" to "customer empathetic." The technological age has made CRM more comprehensive by introducing data-driven, automated software systems, but are we taking the right approach? 

Understanding the pros and cons of using software-based CRM can help identify and fill the gaps in understanding consumer demands and strengthening customer relationships. 

The Pros of Software-based CRM 

Technology has proven to be an indispensable tool for improving customer relationships. Data is now considered the globe's most valuable resource as technology evolves. The aim of software-based CRM is to collect and analyze consumer-based data to gain better insight and implement better business practices. This approach has proven to be quite successful for businesses in various ways, including:

  • Streamlined communication and engagement with customers
  • Better knowledge of demographics and target-audiences 
  • Higher customer acquisition and retention 
  • Automation of essential, everyday tasks

Having access to real-time data allows companies to anticipate shifting trends in consumer demand, such as the increasing demand for socially-conscious and sustainable business practices. To meet your customers' needs and expectations, you first have to know what they are, both short-term and long-term.

The Cons of Software-based CRM  

As data mining becomes more pervasive, the sheer amount collected can be overwhelming and rendered useless from a customer relationship and marketing standpoint. It is essential to remember that effective customer relationship management is not only based on software and data-driven approaches.

Although data-driven software may be an integral aspect of modern-day CRM, much more is involved. When implementing a software-based strategy, it is vital to be aware of common pitfalls: 

  • Over collection of data leading to a lack of focus or a defined set of goals 
  • Break down in company leadership due to overreliance on software automation 
  • Loss of the "human element" when it comes to marketing and customer relations 
  • Overhead costs and the risk of working with the wrong vendor for your company 

As any futuristic, dystopian novel would tell us - it is critical never to lose touch with the human aspect of our existence. Automation is no match for critical analysis and human insight to meet customer needs and surpass expectations. 

A More Human Approach to Customer Relationships  

As with any useful tool, the key lies in understanding how and when to use software-based CRM effectively. Before implementing any business strategy, including customer relationship management, you need to have a clear and well-defined set of goals. To begin, ask yourself some basic questions: 

  • Who is your target audience, and what are their needs as consumers?
  • Where do you fit-in in the business sector, and what kind of impact do you wish to have? 
  • What is the best way to deliver your message and expand your customer base? 
  • How do you intend to ensure transparency and respond to customers' concerns? 

Numbers and statistics can be helpful tools for developing marketing strategies. Remember, data is merely a reflection of consumer trends, and human behavior is dictated by more than numbers on a spreadsheet. When it comes to customer relationships, you should take a more human-based approach than relying on software systems alone. 

MOre Free Marketing Resources


The Big Reason Why Marketing Campaigns Fail

What is the single biggest reason why marketing campaigns fail? There is no guaranteed equation for producing the most effective and longest-lasting results. Marketing campaigns are multi-faceted and require a high degree of effective collaboration from all marketing team members.

Creativity is another essential aspect - considering that no two marketing campaigns are the same. We will explore why lack of focus, which can lead to other problems, is often the single biggest reason marketing campaigns fail.  

a leaf against a blurry background with the word focus

The Need for a Well-defined Set of Goals

A lack of focus can result in a poorly developed marketing campaign. It can also lead to other problems in marketing strategies, such as poorly executed research and misinterpretation of data analytics. Here are some insights to determine if you are on the right track:    

  • Effective collaboration is key to crafting a successful marketing campaign, as with any team-based project. Although working with a team can help to foster creativity and generate new ideas, it can also lead to a lack of focus. Establishing a well-defined set of goals is critical to ensure that everyone is on the same page. 
  • Marketing campaigns help establish a brand image and raise consumer awareness. A vital aspect of establishing a brand image is to provide valuable information, not just eye-catching advertisements. The desire to produce immediate results may negatively impact the marketing campaign's effectiveness due to lack of substance.

The Importance of Continuity   

Once you have defined your goals and established your brand, it is important not to lose sight of your long-term marketing strategy - and this is where continuity comes in. Continuity helps establish trust with your target audience and stand out among competitors. 

Remember, the first step to any successful marketing campaign is to create a well-defined set of short-term and long-term goals. Some helpful questions to ask include:

  • How will your marketing campaign evolve based on your target audience and changing market trends?
  • What is your brand's message, and how can you keep it consistent as your marketing campaign adapts to consumer demands?

In a world often obsessed with the latest trending topics and hashtags of the day, don't underestimate the power of continuity. A strong, clear, and consistent message can help establish the foundation for a successful, long-term marketing campaign. 


Review: 3 Project Management Software Programs

Project management software programs help managers and their teams stay organized, and multi-phased projects stay on track. This review takes a look at three top project management software programs: Trello, Asana, and Monday. You’ll find out their advantages and disadvantages, along with the pricing packages offered.

Popular Project Management Software Reviews

Trello

Advantages

Trello is an excellent choice when looking for a simple project management software solution. It is user-friendly, and you can have it up and running for your team in minutes. This project management software option is straightforward enough that even new team members can use it quickly. 

Automation Tools

Trello comes with an automation bot called Butler, making setting up your desired actions within a project easy. Butler asks a few questions and, based on your answers, configures the steps for you. These include setting up due dates, notifying your team members, and moving cards to the appropriate column. 

Butler also looks after administrative tasks like moving a card from one list to another and automatically assigns it to a new team member when an action is marked complete. You don't have to worry about a task "falling through the cracks" because a team member forgot to tag the next person. 

Collaboration Features

Trello gives you several collaboration tools, including document sharing, notifications, and @mentions to teammates. Users can comment on cards, tag each other, and keep their conversations about tasks in one location. Each user can configure Trello to receive notifications by e-mail or desktop. 

Disadvantages

The disadvantage of choosing Trello is that it may not be the right option for running large projects. It doesn't allow users to attach tasks to subtasks or see how a delayed job will affect others down the line in a project. 

Trello doesn't provide reporting and analytics to managers right out of the box. This feature is available with a Trello Power-Up. It is not the same as buying project management software with reports built-in.

Pricing

Trello is affordable. The company offers a US $0 plan with unlimited cards and up to 10 boards per workspace with unlimited storage (10MB/file). Some businesses find this plan meets their needs and never upgrade to the Standard plan.

The Standard plan costs US $5 per month per user. You get 1,000 Workspace command runs per month, single-board guests, and saved searches with this option. It includes unlimited boards, custom fields, and unlimited storage (250MB/file). 

The Premium plan at US $10 per month per user is a good choice for teams of up to 100 users. It has all the features included in the Standard option. You also receive Timeline view, Calendar view, Map view, priority support, and more.

The Enterprise plan costs US $17.50 per month per user. It includes everything in the Premium plan, plus unlimited workspaces, public board management, organization visible boards, multi-board guests, and more.

Asana

Asana is an excellent project management software plan. It is easy to use, has multiple features, and takes very little time to get the software running. This software option is reasonably priced and offers a lot of flexibility.

Advantages

Automation Tools

Asana sets up repetitive tasks, processes, and workflows that impact other business tools. Its graphical workflow builder makes organizing customized rules and actions an easy process. 

Use it to set up the following types of basic automation:

  • Alerting the team in Slack when a task is completed
  • Assigning a task to the next team member on the project
  • Cascading due dates
  • Checking a box

Asana can handle these automated tasks even with large teams using multiple tools and projects. Automating processes means team members get repetitive tasks accomplished more efficiently. Team members have more time to spend on more interesting and rewarding activities. 

Collaboration Features

Asana really hits the mark with its collaboration features. This project management software allows users to share Google Docs, along with PDF and JPG files. 

Users can:

  • Assign specific tasks to team members (including priorities)
  • Set specific due dates
  • Adjust due dates
  • Send messages to each other

These features can take place within one card to keep communications organized in one place. 

In Asana's Calendar view, team members can plan due dates and other events around each other's availability. This feature allows the team to update each other on changes and the project's progress without relying on sending e-mail messages to the group. Project discussions and task lists can easily be managed directly in the software. 

Disadvantages

This software doesn't allow for tasks to be assigned to multiple team members. To add more than one team member to a particular job, you would have to add a task collaborator or create subtasks. Another option would be to make copies of tasks for the other team members. This is a lot of extra work to track on a large project.

Asana offers a free app (Android and iOS) for each plan level. It can be challenging to use, and the software is much easier to use on a desktop computer screen. You can use the app to check something quickly. It is not meant for doing productive work, though.

Pricing

The Basic plan is free. It comes with three project views, basic workflows, and basic reporting for 15 users. This plan has a limit of 1,000 tasks per team. Customers who choose this option get unlimited essentials (projects, tasks, activity log, storage, and comments). It's possible to stay with the Basic option indefinitely.

The Premium plan costs $10.99 per user, per month. New customers can try it for free. It includes unlimited essentials (see above), four project views, automated workflows, and reporting. Timeline view is one of the Premium plan's most impressive tools. You can use it to see how specific tasks and deadlines are connected. Project managers can tell at a glance where potential problems are likely to come up and find solutions before they happen. 

The Business plan is available for $24.99 per user per month. New users can also check it out for free. This option includes unlimited essentials, along with project and portfolio views, advanced workflows, and advanced reporting. This package comes with a workload management tool. It allows managers to determine which team members may be overwhelmed with work and have extra bandwidth to help. 

The Enterprise option is available to customers who need more capacity. The company asks that customers contact the Sales Department to request a quote. Customers receive unlimited essentials, project and portfolio views, advanced workflows, and advanced reporting at this price point.

If you aren't sure which Asana plan is right for your business, you can sign up for the Basic plan and run it at no cost. This is a risk-free choice. You may never need to upgrade to a paid option if you have a small team. You also have the choice to sign up for a paid plan immediately; Asana offers a free, 30-day trial. This option gives you the chance to make sure the software is right for your team before you have to start paying. 

Teams with 15 users or more will need to sign up for Asana Premium, Asana Business, or Enterprise. Suppose you have fewer than 15 users on your team. In that case, you may want to take advantage of the extra features and benefits you get with the Asana Premium plan. The Enterprise plan was developed for large companies requiring scalable project management software. 

Monday

Monday.com comes equipped with several well-designed features. It is a flexible project management software option suitable for independent freelance contractors, large enterprise companies, and every type of business in between. 

It's easy for your team to learn and use without investing in professional training sessions. You and your team can access hundreds of video tutorials to learn the software and troubleshoot any issues you may experience. Additionally, a support team is available 24/7 via chat.  

Advantages

Automation Tools

Many businesses choose project management software to automate repetitive tasks and increase efficiency. Monday.com delivers in that respect and takes automation even further by allowing you to customize automation. 

Here's one example:

  • You move a task from the first step to the next one.
  • Assign the job to the next team member.
  • The next team member receives a notification by e-mail or through Slack.

These steps can be performed automatically without a team member manually performing them. The automation builder within the software is quite intuitive. This feature makes it user-friendly, even if this feature is new for you and your team.

Monday.com also comes with built-in time tracking. Users have the option of turning the time-tracking feature on or off with a simple click depending on whether they want to use it. They can keep track of their time using the mobile app as well. 

Collaboration Features

This project management software option gives you several customizable templates, which saves you from setting them up personally. They save you time and the headaches that come from determining the content of a template for the following:

  • Campaign planning
  • Contact management
  • Customer onboarding
  • Event planning
  • Help desk tickets
  • Portfolio tracking
  • Product roadmaps
  • Project planning
  • Team tasks

Monday.com's numerous free templates are available to meet your needs, no matter what type of project you want to launch. 

This project management software also has customizable dashboards that allow managers to view essential data, such as budgets and project statuses. There are several pre-built widgets to build dashboards, such as managing workloads and capacity planning. Users can also create public and private dashboards. 

Disadvantages

Monday.com requires that all tasks include dates, and this dependency limits the software's functionality somewhat. A dependent task won't start until the first task is finished, and this feature ensures that tasks are completed correctly. Still, it doesn't leave any room for customization within a project. Dependencies are not available to customers who choose one of the lower-priced options.

To take advantage of features such as calendar views and Gantt charts, customers have to commit to one of the more expensive packages. These are not available until a customer upgrades to the third-level price point. 

Pricing

The Basic plan is for small teams that may not be familiar with project management software. Pricing starts at US $8 per user per month (billed annually). Users can create a dashboard based on one board, embedded documents, whiteboard collaboration, custom notifications, and shareable forms at this price point. Customers get unlimited boards, unlimited free viewers, and more than 200 templates. 

The Standard plan is the most popular option. You can create a dashboard with the data pulled from five boards with this option. The Standard plan supports guest (Read-Only) access. Four guests are billed as a single seat, which allows you to bring users from outside your company on board to manage projects. This option costs US $10 per user per month (billed annually). 

For larger teams that want to access all the features and benefits of Monday.com, the 250 actions per month available with the Standard plan may not be enough. 

The Pro plan is the right option for large teams and those that need to manage complex projects. It gives you 25,000 actions per month, which most organizations won't need. The Pro plan also gives you a chart view, team workload with real-time data about your team's bandwidth, private boards, and unlimited guests. This option costs US $16 per user per month (billed annually). 

Get Expert Project Management Advice from Seven Oaks Consulting

Many successful companies prefer to hire the project management services they need on a contract basis. Our team will manage your editorial calendar, create style guides, and edit your documents. We will develop editorial processes for quality control of all your written materials. You can count on the experts at Seven Oaks Consulting for all your content needs too. We will create original content to educate and motivate your audience to take action. Contact us today to learn more or request a custom quote. 


Project Managers Responsibilities

5 Things Successful Project Managers Do Differently

Project managers' responsibilities include communication, deadline management, and more. Successful ones do several things to effectively manage their teams and keep projects on track. 

Project Managers' responsibilities - what successful project managers do differently

1. They communicate clearly.

Good project managers are comfortable speaking with their team members and clients about difficult topics. Project managers understand that it’s essential to keep lines of communication open constantly but that not all team members prefer to communicate the same way. Some people like to send text or e-mail messages, while others prefer to use the phone. The manager needs to be honest, clear, and concise when dealing with all team members.

2. They manage the project’s deadlines.

A successful project manager holds regular status meetings to keep track of the project’s progress over time. These meetings help the manager understand the next steps, action items, and project risks.

The client will also appreciate regular reports about the project details. These reports can be in writing or by phone to reassure the client that the project is progressing as agreed. It’s also an excellent way to build a relationship with the client. 

3. They schedule enough time for tasks.

Every project should have a well-defined scope of work. If the guidelines are clear, the team has guidelines and expectations about what it needs to deliver. 

The project manager should sit down with the team and the client at the start of the project to review its scope. During this meeting, the manager will review the time required for the different tasks to ensure enough time is devoted to each scheduled task. If necessary, deadlines can be adjusted to reflect the time required to complete the tasks. 

4. They know when to contact an expert.

There will be times when the team has questions, and the project manager should check whether the answer is in the project brief. If it is not covered there, it’s time to pull in a subject matter expert to get some guidance. 

Good managers ask their team members to clarify their questions. They take detailed notes and find someone with the right expertise to help.

5. They support their team members.

To be successful, a team needs someone who supports their efforts and encourages them to keep working toward completing the project. The manager keeps everyone in sync and motivated. They are responsible for meeting deadlines while inspiring the team members to give each task their best effort throughout the process. 

A successful project manager offers praise for good work when appropriate. They are not afraid to ask a team member whether they have considered something that the employee should have included in their work. When requesting additions or revisions, a good project manager focuses on the task and never attacks the team member’s dignity. 

Seven Oaks Consulting Offers Marketing Project Management Services You Can Count On

We know that many successful businesses prefer to hire the services they need on a contract basis, and that includes project managers' responsibilities. We’ll manage your editorial calendar, create style guides, edit your documents, and develop editorial processes for quality control of all your written materials. You can count on the experts at Seven Oaks Consulting for all your content needs too. We create original content to educate and motivate your audience to take action. Contact us today to learn more or request a detailed quote. 


An Introduction to Marketing Project Management

Marketing project management encompasses the tasks required to organize, develop, and administer a marketing campaign. It increases productivity in your business by ensuring each team member can focus on their specific tasks. The team meets the requirements for a successful marketing campaign as it finishes the tasks correctly and on schedule. 

1. What Is a Marketing Project Manager?

The marketing project manager is the person who ensures that all the people and elements involved with completing a project are working in sync. They are part juggler, part coach, and part diplomat in their work. A marketing project manager ensures that all tasks are completed on time, under budget, and by the appropriate people, often coordinating multiple timelines to ensure that deliverables are met.

These managers often work with various departments to complete projects. This can be challenging as each team has different, sometimes competing, demands on their time. The marketing project manager may need to be very diplomatic as they negotiate for other departments’ time to work on a project. 

An example of this could be a customer relationship management (CRM) software to be selected, chosen, installed, and set up at a company. While marketing may lead the project, the IT department has to be intimately involved in the selection and installation portion of the project. This may lead to competing demands on the implementation team’s time. A marketing PM may need to work with an IT PM or others to ensure sufficient time is allocated and schedules are reasonable. 

2. What is the marketing project manager's role in the company?

It is not always easy to define the marketing project manager's role. In basic terms, it involves managing projects involving customer experience. The marketing project manager works with the business owner and technical experts to understand the requirements for success in a campaign. 

Marketing project managers may work on specific marketing campaigns involving a company's product or service offered to customers. They may also ensure that the company's customer service department is communicating with callers effectively. Marketing project managers may also work with outside agencies as required to promote the company's products and services. 

Anyone working as a marketing project manager needs to have specific skills to succeed in this role. The following list includes the most important ones.

3. What skills do marketing project managers need?

Time Management

This skill is arguably the most important since the projects they are working on have deadlines. The team must complete several tasks on a specific schedule. A project manager in marketing must see the big picture and track the smaller tasks that make up the marketing campaign. 

Organizational Skills

A marketing campaign comprises many tasks, and team members can work on them simultaneously. Other jobs depend on task completion before they start, much like you can't start painting the interior of a house before wall construction. In a marketing project, the manager would be responsible for tracking deadlines, managing schedules, and ensuring the project stays on budget. 

Outstanding Communication Ability

Communication is not just about sharing information with others. It’s also (and possibly more importantly) about listening effectively. The marketing project manager will need to lead a meeting with their team. They need to keep the marketing director updated on the project's status. 

Part of the marketing project manager's duties may include being the contact point for the client on the project. In this role, they need to understand the client's needs and then convey them to the team transparently. Suppose a team member is having difficulty with part of the project. In that case, the manager must listen empathetically and then work with the team member to find a solution. 

Goal Management Skills

When talking about goal management skills, we refer to several abilities connected to goals. These include:

  • Setting goals
  • Identifying objectives that can help in meeting goals 
  • Developing plans for meeting goals

Goal management skills are valuable to someone working as a marketing project manager. There will be several opportunities to set goals during the project to ensure the campaign is successful. 

For example, a marketing campaign goal might be to attract a certain number of new customers to sign up for the company's e-mailing list during a set period. 

Task Delegation

Task delegation is when tasks are defined and divided among team members. The project manager must give the team clear deadlines and a delivery method.

The marketing project manager will need to choose the best team member for each task. Their decision will affect the project's outcome.

Problem Solving Abilities

Unfortunately, no project ever runs smoothly. There are always some bumps in the road, which means the manager should have good problem-solving abilities. 

When these issues arise, the project manager in charge of marketing stays calm. They need to focus on understanding the problem thoroughly and then deciding on a solution. 

4. Responsibilities and Talents

What types of responsibilities does a marketing project manager take on in their career? What talents would they draw on in their work? Continue reading to learn more.

Negotiation Skills

All marketing project managers deal with deadlines and work with their teams. The project manager also needs to be mindful of deadlines when communicating with the client and external vendors. If the scope of the project changes, deadlines are adjusted accordingly and communicated to the team members. 

Relationship Building

The marketing project manager works with people from many different backgrounds. They act as the client lead and the advocate for the internal team. It takes special relationship-building skills to work with creative and talented team members and clients who want to see their vision translated into a successful marketing campaign. 

Familiarity with marketing Project Management Software

Marketing project management software is a valuable tool to manage projects through their entire lifecycle. Each project is unique in its exact needs and complexity. A software package like Trello or Basecamp helps all team members keep track of their tasks and deadlines. 

The software tracks the tasks assigned to each team member and their deadlines, and the software also registers task completion. The software also allows the team members to communicate with each other and the project manager if they have questions or need help. 

Positive Outlook

The marketing project manager plays a crucial role in their successful marketing campaigns. They are the person in charge of keeping everything on track, after all. 

When things go well, the project manager can share the accolades for a job well done with the rest of their team. If a campaign does not go as expected, it is their job to analyze how to do things better next time. 

Give Your Team Members Clear Objectives

When giving your team members instructions, be clear about how they need to perform the task. If another team member's work depends on the first task's completion, let the first person know so that the work continues to flow smoothly.  

Make Materials Accessible to Your Team

Create a folder with photos, videos, and other documents your team can access readily. Mark the folder and upload it to your project management software.

Set Up Automated Notifications

Program your project management software to let team members know when someone completes a task. This option keeps the entire team in the loop about the project's status.

5. Marketing Project Manager Success Tips

Consider the following tips to help you be successful as a project manager for marketing.

When giving your team members instructions, be clear about how they need to perform the task. If another team member's work depends on the first task's completion, let the first person know so that the work continues to flow smoothly.  

project management from seven oaks consulting: quality, customized, affordable

Your business may not have a full-time marketing project manager, or your project managers may have their hands full already. That’s where Seven Oaks Consulting comes in. 

When you work with the team from Seven Oaks Consulting, you are hiring experts in content marketing management. We will prepare a customized plan for your business that fits your vision, your voice, and works with your budget. Our content is designed to attract your audience’s attention and encourage them to take action. 

Contact us today to learn more about our marketing project management services or to request a detailed quote. 


5 Things I Wish I'd Known When I Started

Ever since I can remember, it has always been my dream to become a writer. I knew I wanted to be a writer with a purpose, but I was unsure how to make that dream a reality. My lack of experience as a professional writer made becoming a freelance copywriter seem out of reach at first. 

Although I was hesitant, I finally built up the courage to dip my toes into the proverbial waters. Surprisingly, the initial experience was warm and inviting, and I quickly gained self-confidence and began to acquire real-world experience as a writer with a purpose. 

Here I will share with you five things I wish I had known when I first started on my journey as a freelance copywriter. I hope it will inspire others to find the courage to take that first leap.  

Networking Isn't Only For Established Professionals 

For an introvert like myself, the idea of networking is intimidating, and it can feel like being the new kid at school all over again. The good news is that it isn't all that bad once you decide to put yourself out there. 

Fortunately, social media platforms help facilitate the seemingly painful process. For me, LinkedIn has been indispensable for establishing contacts within the world of copywriting and developing my portfolio. 

Social media platforms geared towards professional development can help you discover other writers in your particular field of interest - giving you access to mentorship to help you along your journey and find your niche as a copywriter. 

Be Aware of Imposter Syndrome - Don't Let It Hold You Back

What exactly is imposter syndrome? I was unfamiliar with the term until recently. Imposter syndrome is experiencing perpetual self-doubt despite personal qualifications such as education, work experience, or other accomplishments and can lead to an unhealthy degree of perfectionism. 

While you should never stop striving for self-improvement, the idea of perfection can also be detrimental to your creativity. From my personal experience, imposter syndrome is real, and anyone can fall victim. Being aware of the warning signs can help you avoid this harmful thought process. Don't be afraid to celebrate your achievements and demonstrate your talents!

Copywriting Isn't Only About Marketing Trends

To be honest, I first thought copywriting was a rigid field that revolved around trends in marketing to boost profits by creating generic content based solely on numerical data. Once again, I was pleasantly surprised to find out otherwise. 

I discovered that I could combine my copywriting skills with my desire to serve a greater purpose by creating socially-conscious and purpose-driven content. As a freelance copywriter, you can select to work with clients and companies aligned with your values, allowing you to make a tangible difference by reaching your desired target audiences. My work at Seven Oaks Consulting has proven to be an excellent outlet for crafting genuine content that allows me to combine the art of marketing with my passion for writing with a purpose. 

Don't Be Afraid to Explore Different Markets 

Copywriting can range from developing easily understood technical manuals to compelling content that inspires a particular call to action. Some popular markets include small business development, health & wellness, travel & leisure, and the financial sector, to name only a few. Finding your true passion is key to being a successful and effective copywriter, no matter your chosen niche. Copywriting is a creative art form, and having a genuine passion for your work will make a tremendous difference in your quality of writing and your ability to connect with your readers. The world of copywriting is vast and exciting, so don't be afraid to explore and try new things! 

Copywriting Isn't as Competitive as You May Think

While a certain level of competition is healthy and can push you to improve yourself, no one wants to work in a cut-throat environment. I feared that the world of copywriting would be overly competitive and that you had to know the right people to be successful, particularly in a specialized niche. 

Based on my recent experience, the professional writing community is welcoming and supportive. Once I started to practice my networking skills, I quickly established my presence as a novice yet ambitious copywriter who was eager to gain real-world experience. Finding a mentor was instrumental in developing my "voice" as a writer and building my self-confidence. 

For me, the world of copywriting has opened doors that I didn't even know existed. Although this realization can seem overwhelming at first, it can be empowering as well. As a freelance copywriter, you have the power to evoke strong emotion in your readers and inspire real-world action in your community. 


9 New Year's Resolutions for Content Marketers

Happy (almost) New Year! Do you make New Year's Resolutions? I'm actually not a big fan myself of resolutions. I always feel that every day is a fresh start. We each get 24 hours with which to make progress on all fronts of our lives - spiritual, physical, mental, personal, business, you name it.

But I know that New Year's Resolutions are an important tradition for many. In that light, I've put together the marketing manager's spin on them.

If you do nothing at all in 2022 but follow these resolutions, I can almost guarantee you a happy, prosperous, and business-filled year. Happy New Year!

9 New Year's Resolutions for Marketing Managers

Repeat after me: In 2022, I resolve to....

  1. Prioritize marketing over other business tasks: It's so easy to tackle everything BUT your marketing! Yes, I own a marketing agency, but before founding Seven Oaks Consulting, I founded and ran an e-commerce business. And I can say from experience that often everything but marketing took priority in my day: answering customer emails, sourcing new products, shipping orders, and more. But the longer you put off marketing tasks, the greater the risk of being forgotten by your customers. With so much competing for customer attention online and off these days, it is essential to make marketing a priority. Resolve to do at least one marketing activity each day to promote your business!
  2. Keep abreast of updates in my field: Whether that means listening to a podcast each week or reading emails from your favorite blogger, make it a point to learn something new each week about your chosen business field or your specific marketing discipline.
  3. Focus on a few tactics to do well: Some businesses try every marketing tactic under the sun, using a "throw spaghetti at the wall to see what sticks" marketing method. The result is usually an uneven hodgepodge of marketing tactics. Each method might work, but without the energy, enthusiasm, consistency, time, and measurement behind each, it's impossible to know. Instead of trying everything and seeing what works, focus on one or two marketing tactics you believe will work and try them for several months (or even a full year).
  4. Measure the results: Not all marketing methods are easily quantified, but most can be quantified in some way. Whenever you can, measure your marketing activities and use the data to support marketing decisions.
  5. Avoid one-size-fits-all marketing: Just because everyone is on TikTok (or Instagram, or running Google AdWords campaigns, or mailing postcards out) doesn't mean that it's right for your business. Always check the demographics to see if your target audience is reading, listening, or responding to a particular channel before investing in marketing activities there. Your audience may love Facebook and hate Twitter, or may be hard to attract using Google Ads but respond well to content marketing. No two businesses have - or should have - the exact same marketing strategy.
  6. Keep your eyes open: Keep your eyes open and start a 'swipe file', or a sample file, or marketing materials that strike your fancy. While you cannot and should not copy anyone else's marketing materials directly, use this file as inspiration to discover what you like about the marketing activity and why.
  7. Ask for professional help when needed: Don't try to DIY all aspects of your marketing. You can't. I've been a marketing manager for over 30 years and even I don't DIY everything anymore. Besides not having the time anymore to fuss with certain things, I know that my skills lend themselves better to some forms of content marketing (writing) and less to others (video). It's much smarter to invest my time in what I know I can do well and pay someone to do things I don't do well so that the overall end product - the marketing deliverable - is fantastic than to try to save a dime and DIY the entire campaign.
  8. Invest in professional development: Early in 2021, I made what turned out to be a fantastic decision for my business. I invested in my own professional development. I joined a blogging course and weekly mastermind group. And while my blog did not turn into a money making machine, it did teach me a lot about various SEO skills I lacked and helped me to focus on what produced revenue. It was a great experience and one I recommend to anyone able to invest in professional development whether it is a recorded course or a weekly meeting with a coach.
  9. Plan, but be flexible: Resolve to create and follow a marketing plan but remain flexible enough to "go with the flow" should the occasion warrant it. My plans evolved in 2021 but my initial focus remained the same: to build Seven Oaks Consulting into the agency of choice for expert, unique and creative content marketing solutions. This focus, combined with a flexible approach to achieving my goals, enabled me to achieve the goals I set for myself at the start of 2021. Planning, flexibility, and regular check-ins with yourself are the best way that I know of to achieve your goals, too.

2021 was a wild ride, and 2022 is also starting off a bit rocky with so many problems worldwide, including the continuing global pandemic. Through it all, one thing remains: we all wish for a happy, healthy, and prosperous New Year.

So here's to your new year, and may your New Year's resolutions yield abundant results. Happy new Year!


Non-Traditional Office Christmas Party Ideas

Who said that all holiday traditions apply when it comes to office Christmas party ideas?

With the holiday season approaching, it may be time to start planning your annual office Christmas party. Incorporating some non-traditional themes or activities can help bring people together and provide an opportunity to do good for the local community. 

Fresh Office Christmas Party Ideas

Host a Potluck and Celebrate Diversity

Potlucks are popular for communal gatherings such as holiday parties. Have your attendees bring a dish representing their heritage to put a fun spin on a traditional Christmas potluck. A heritage-inspired potluck celebrates diversity and allows everyone to try new, delicious foods while bringing everyone closer together. 

Secret Santa - Bring Joy to Children in Need

Secret Santa is another popular Christmas office tradition. This year, in the spirit of the season of giving, have everyone from the office donate an unopened, unwrapped toy to an organization such as Toys 4 Tots. Charity organizations such as these help to bring joy to children in need during the holiday season.

The Gift of Your Time - Helping Those Less Fortunate

The holiday season can be difficult for those in need, both financially and emotionally. Set up a time for everyone to contribute to a local homeless shelter or children's home. Ways you can help include: 

  • Helping to prepare warm, wholesome meals for the holidays.
  • Decorating to make the environment more festive and cheery.
  •  Say "hello" and strike up a conversation with someone who may be going through a hard time.

Organize a Raffle for Charity

Raffles can be a fun, exciting way to contribute to one of your favorite charities. Popular raffle prizes can vary from gift baskets, electronic devices, baked goods, and seasonal items. To do some good with this year's holiday raffle, specify that the proceeds are to be donated to the charity of the winner's choosing. 

For a list of top-rated charities for inspiration, visit Charity Navigator

Spread Holiday Cheer - Christmas Caroling

Among these office Christmas party ideas, this one is especially fun. If your office is near a nursing home or a children's hospital, consider Christmas caroling.

The holiday season is all about traditions, and one staple that seems to have faded is the art of Christmas caroling. In place of a traditional office Christmas party, organize an evening to go caroling in your local community to help boost morale and spread holiday cheer. To spread even more holiday cheer, make it a point to visit any local children's homes, retirement centers,  rehabilitation clinics, or homeless shelters. 

The holiday season is the time of the year that we understand it is sometimes better to give than to receive, although this sentiment holds true year-round. This year, especially in the aftermath of the recent pandemic, structuring your holiday office party and festivities around doing good for others is a way to help make the season brighter for everyone. These fresh office Christmas party ideas are sure to help you have a merry Christmas and a Happy New Year.

Written by Seven Oaks Consulting contributor Laura LaFrenier.


international dog day sign

Celebrate International Dog Day!

Celebrate International Dog Day with us!

Here at Seven Oaks Consulting, a day at work is a day we share with our dogs. Nearly every single person who works at Seven Oaks Consulting owns a dog (or two) and enjoys time working alongside their favorite canine.

So, in honor of International Dog Day (yes, it's a thing), we thought you might enjoy meeting the Dogs of Seven Oaks Consulting!

Kathleen Marshall, Senior Writer and Editor, is never without her dogs, Maggie and Zoey.

It's not a meeting unless Maggie, Zoey, or both leaps into Kathleen's lap! Her two mixed breed pups love to be on conference calls. They're also key to Kathleen's happiness. Thanks to Maggie and Zoey, Kathleen doesn't have to worry about intruders - she can focus on your writing and editing projects!

Zoey and Maggie, owned by Kathleen Marshall

 

Freelance writer Laura LaFrenier is also the proud pet parent of not one, but three canine writing companions!

"This first photo is my English bulldog Libby. She is the newest member of the family and loves to go fishing and going out on the paddle boat. She likes to eat the hot dogs they use for bait."

Libby, owned by Laura LaFrenier

"The second photo is of my terrier mix Layla. She is about 6 years old and we have had her since she was 8 weeks. She is very spoiled and the least trained out of the bunch lol. She loves to sleep under the blankets every night to stay warm."

brown dog
Lovely Layla!

"Last but not least is a photo of my black lab mix Boon. He is 12 years old and still acts like a pup. We adopted him when he was 5 months old and he helped to welcome my daughter home from the hospital when she was born. He considers himself to be the protector of the family and never leaves my side."

black lab mix dog
Boon

And of course, my dog, Zeke. His full name is Temper's Ezekiel. He joined our family as a puppy and turned my life upside down. He's goofy, giant, protective, and the best meeting companion a girl could want.

I keep a jar of peanut butter dog biscuits on my desk. If you see me reaching over during a Zoom call, it's because I have to bribe Zeke to maintain silence during our calls.

Zeke, owned by Seven Oaks Consulting president Jeanne Grunert

What Is International Dog Day?

August 26 is International Dog Day, a day set aside to remember dogs, both purebred and mutts, owned and loved by all. Its founder sought to raise awareness of the dogs waiting in shelters for adoption.

Whether you've adopted your dog from a shelter, as I have in the past, or obtained him from a loving home, as I did not with my Zeke, here's to all the dogs in our lives! They give us unconditional love, lots of laughter, and plenty to talk about.

 


Sustainable Business Practices

A Purpose-Driven Approach 

As society becomes more socially and environmentally conscious, consumer trends are beginning to shift. In a fast-paced, digital world obsessed with hashtags and causes of the month, finding your purpose can seem overwhelming. By incorporating a purpose-driven approach into your business strategy, you can attract more customers and expand your clientele. 

Beyond Profits - The Importance of Having a Purpose  

A purpose-driven business approach focuses on a specific social or environmental cause that resonates with potential customers who care about making a difference in the world. Understanding your target audience is vital to this type of business approach. 

Another critical aspect of creating a purpose-driven business approach is to look beyond your profit margin. The key is understanding the impact your business has on society and the environment. This will allow you to find your niche in a purpose-driven market and refocus your brand. 

One successful example of a purpose-driven business approach is the Green Circle Salons program. This award-winning initiative emphasizes sustainability and seeks to reduce the environmental impact of beauty salons by recycling up to 95% of all waste. 

Sustainable Business Practices: Statistics 

Recent surveys show that the majority of consumers care more about corporate responsibility, and, by extension, sustainable business practices, than ever before. According to statistics retrieved from a 2017 Cone Communications CSR Study

  • 63% of Americans are hopeful businesses will take the lead to drive social and environmental change moving forward, in the absence of government regulation
  • 78% want companies to address important social justice issues
  • 87% will purchase a product because a company advocated for an issue they cared about 
  • 76% will refuse to purchase a company’s products or services upon learning it supported an issue contrary to their beliefs

Boost Your sustainable Business practices - Finding Your Purpose 

With many social and environmental causes currently being addressed, any business model can find sustainable business practices to align itself with in a meaningful and effective way. 

  • Be sincere - Find a purpose that is important to you and your target audience rather than jumping on the latest social or environmental cause currently trending on social media. The Container Store focuses on what they refer to as conscious capitalism. Ranked under Fortune’s 100 best companies to work for, they promote creating a positive and inclusive work environment and business approach. 
  • Aligns with your brand - Your brand needs to reflect your core business values. Your core values should reinforce how your business is making a difference in the world. Patagonia, an outdoor clothing and gear company, is very passionate about environmental impact and community activism.

It’s important to remember that a purpose-driven business approach is not the same as running a charity or non-profit organization. Instead, you are focusing more on social responsibility and how your business impacts the community. Sustainable business practices can help you make your mark on the world in a positive way.

Text by Laura LaFrenier, a freelance writer who works with Seven Oaks Consulting. Photo by Roshan Dhimal on Unsplash